Gadgetory

I really think that Samsung handled this situation rather poorly for company their size and their prestige you would think there'd be a lot more serious about fixing the issue as opposed to sweeping it under the rug that's a problem it comes down to Quality Assurance making sure that these replacement devices are put there springe and testing to ensure that they are good to go but as it turns out it doesn't seem like that happened I think Samsung did just about as well as it could be expected I mean they had this huge problem they did a recall that didn't work so they're doing kind of like a second recall except for you know they're just getting it off the market they're telling people to go get you know their phones refunded they're telling people to go turn them back in you know get rid of them they're sending out those ridiculous boxes with like the ceramic paper lining so that it the Box doesn't explode it's particulars but at the end of the day I mean Samsung is doing pretty much me what else could they possibly do there are millions of phones out there including this note 7 that I have in my hand - don't worry it's turned off and they have to tell everyone to turn them off dispose of them properly and to get them out of their hands because out of all the millions of phones any one of them could be the next problem and that's just a risk that a company like Samsung is unable to take they were very quick to react to this situation when they first heard that it was happening this was you know like the first week of September we were still in Eva covering the event at the time they issued that recall that same exact week and they started the exchange program pretty much immediately obviously the exchange program didn't work out phones are still exploding and that's why the phone is completely discontinued now so I think this was the right course of action for it it's unfortunate that it happened but I think this is the best way to go about it because if they were to try to issue another recall and another exchange and then more phones kept blowing up still that would have been even worse and I think when it comes to a company you know screwing up on this kind of scale that's kind of what you expect them to do like Samsung is taking the hit to the revenue but they're going to be okay because they make more than ten billion dollars a year and I mean really uh what else can Jess going to do I think there's still a very strong fan base with the note line that's what has made the note line so successful so I think they can recover from this I think they can salvage the note line and continue it if they choose to continue it I hope that they do and Samsung basically will just have to be very forthcoming about what they do in the production of their phone in order to make it safe for all their users so they can skirt this controversy but also that's kind of good for us users because then we might get more transparency in the way that our phones are actually created and what kind of parts are actually being used in these devices I think people still even want the note 7 it's just right now it sucks but long-term saying that the note brand is still recognizable and still considered one to premiere smart phones whenever they're announced I think Samsung would be ok come next year I think next year is gonna be that really awkward phase where people are walking in and like is this the one that exploded and the CSRs are gonna be like no he's aren't the wasn't exploded that was last year's model this is the new model and I think there's gonna be some people who are apprehensive about picking one of these devices up however I think that if Samsung doesn't screw up anymore at least not on this kind of scale I think that by 2018 that everything's going to be fine everyone will be looking forward to the note series again and this is going to be one of those like you remember back in 2016 holy crap that sucked well I would be lying if I said that I didn't you know think that it was going to affect the way that I'm going to buy things moving forward um when it comes to Samsung you know obviously I still trust the brand two out of the three phones didn't explode this year so I guess that's positive but you know next year when the next note comes out it's gonna be one of those wait-and-see kind of things I'm not gonna pre-order the phone I'm gonna see what the reviews say I'm gonna see how it stands after a few weeks and if everything's good then I mean yeah might actually buy one every phone has the potential of going bad even those indestructible phones that they claim could be a defect it could be a physical damage issue but every phone is prone to a problem of course the note 7 is more prevalent now because of the instances of it Catching Fire but to me if they're able to address that with the next version and that next version has all the features I want and also is a top performer in every category it's always going to be in consideration for me I don't think this is something that's going to roll over to their next generation of devices it's it's just one big anomaly and it's unfortunate that it happened to such a big company to such a well-known company so no it doesn't it doesn't change my mind about Samsung it doesn't influence what I think about them at all I still trust them as a company I still will buy the products in the future that said the upcoming year is going to be important for Samsung like I said in the last answer because now Samsung will have to be very candid and have a lot of transparency in terms of how their phones are constructed and they have to make sure that we know that we can still trust them number one thing I think they should do right now is apologize not just through a press release statement but whenever they announce their next big phone whether it be the s8 before that they do that they get on stage they just want to dress all the issues surrounding the note 7 and have a genuine apology about that this is a very good opportunity for a lot of other companies with the note 7 gone it's important that you the Android user sheath your S Pen and turn this phone off and explore what else is out there in the world of Android because this year has been incredible now what Samsung will have to do in order to get back their momentum is still reassured their Samsung faithful that their phones are still safe to use and there's a lot of Samsung fans that will be flocking back to the s8 or the note 8 whenever those come out next year so I don't think Samsung is going to have much of a problem second thing I think is to refund customers for any of the you know secondary items they bought for the note 7 whether it be screen protectors case because right now if the note 7 it's not going to be available anymore that means they're stuck with those products and maybe for some people they might be added return policy so at least give them some sort of compensation for that just focus on the future focus on their next generation of devices and just right this ship completely and that's all they can do and they'll be able to do that Samsung makes a ton of different things they make washer and dryers they make refrigerators they make computers so they're not solely invested purely on smartphones here yes it's a big loss but it's a loss that they they as a company can recover from and they totally will I mean in terms of recovery there are a lot of things that Samsung could do but right now I think they're doing what needs to be done they need to get the note 7 out of here so that it doesn't explode on anybody else and they need to focus on all of the rest of their devices moving forward they're getting the note 7 out of here they're going to focus on their next devices they're probably hopefully they give discounts on their current devices so that you know the competitors don't run amok over the next couple of weeks but I think at the end of the day you know I mean the best course of action is just to hunker down and make sure that this doesn't happen again but what Samsung can do is just come back even stronger than before and make a device that for some of us users will understand is going to be desperately spectacular and so there you have it for this Android Authority reacts to the note 7 controversy the fact that this phone has been taken out of production and no longer should be in your hands if you are a note 7 owner currently we do implore you to turn off your devices and go through the proper channels to get your refunds and for this phone to go into the recycling or some sort of disposal proper disposal through Samsung's own channels if you happen to be on a different carrier you can always exchange this phone for a completely new one or just go ahead and get a full refund stay tuned to Android authority for all of the best including what might happen with Samsung over the next year of course the onus is on them to create a device and a future that is a lot more than what this current issue is now he be tuned to Android 30 for that and even more and don't forget to subscribe to the channel if you haven't already for even more reviews comparisons and pieces like this because we are your source for all things Android