Gadgetory

so what is going on with the Galaxy Note seven and it's battery while according to Samsung in an official statement they have found at least 35 incidences where the Galaxy Note sevens battery has dangerously overheated caught fire while charging or soon after charging now as a precaution they have recalled all galaxy note 7 devices all of them that may sound like a good thing but Consumer Reports is criticizing them for not doing enough now the problem is estimated to affect one device in every 42 thousand units according to Samsung they shipped around 2.5 million galaxy note 7 units so far so if the estimate is correct only a few dozen phones worldwide are at risk now that sounds scary right should you be worried well you should be cautious but that doesn't stop some people from poking fun at our tendency to sometimes overreact although we like to make fun I don't want to make light of the situation that might happen to a very very small number of people we're talking about point zero zero two percent of people who buy the device will actually have it catch fire but that is a very serious error and could you know set your whole house aflame so what I recommend if you do have a galaxy note 7 and its new that you charge it a couple times and monitor it while it's charging I mean be there monitor the device if it starts to get unnecessarily hot yes stop it unplug it turn it off and get it replaced as soon as possible but if you have monitored a charging cycle a couple times and there's been no problem I wouldn't go through the hassle so let's talk about the numbers if the one in every 42 thousand units estimation is correct by Samsung the risk of your note 7 being defective is very very low while it is good to be cautious there is little reason to be worried about your phone exploding catching fire or even breaking so you might want to know why do phones catch fire or even explode smartphones and other modern electronics from all manufacturers have known to catch fire usually while charging often through a third-party cable or charger these incidences are relatively rare but with hundreds of millions of units being sold every year these things are bound to happen occasionally remember one of the real concerns is third-party chargers and cables or charges and cables that look faulty so what is Samsung actually doing about it well Samsung is we're calling all note 7 ships so far worldwide this includes devices that are already in customers hands and devices that have been shipped to carriers and retailers but haven't been sold to the end-user just yet the total number of recalled note 7 units are round 2 five million according to Samsung Samsung sent an email to all note 7 customers and I quote we are in the process of finalizing the details of a US product exchange program and will contact you directly within the next few days to provide you with additional information you'll need in order to exchange your Galaxy Note 7 if you decide this is the course you want to take customers will be able to get a note 7 replacement from as soon as next week or receive a Galaxy s7 or s7 edge plus the price difference if you want to switch to the s7 or s7 edge Samsung will refund the price of any notes of an accessory you may have bought now that may sound all well and good but Consumer Reports is not happy with Samsung at all no they're criticizing sámi for selling Note sevens at all Consumer Reports says that a Consumer Product Safety Commission sanctioned recall would have made it illegal to sell the note 7 in the United States at all and tell the remediation of the problem the consumer rights group said that it identified stores that still had the note 7 on sale at least last Friday quote Samsung should immediately initiate an official recall with the Consumer Product Safety Commission given the serious nature of the safety problem it identified in the note 7 we are particularly concerned that phones continued to be available for sale as of today so this is one thing I wasn't able to exactly clarify but if Samsung is conducting a full recall of all note 7s worldwide why would you not stop selling those devices wouldn't you want to stop selling the devices first and then conduct the full recall now they may have done just that but they haven't clarified that and Consumer Reports clearly thinks that they're still selling some node 7s so the article that is linked below will be updated on a regular basis at the time of publishing and shooting this video we didn't know that detail so if we know it when we know it it's going to be linked up and that article below so the next question for you if you have a note 7 is how do you initiate a recall if you choose to do so to initiate the exchange customers are asked to contact the retailer they bought the note 7 from or call Samsung at one eight hundred seven they said they will replace your note 7 with a new unit of the exact same model they will also throw in a $25 gift card for every customer as a gesture of appreciation now what if you just want to complete refund well say help you out there Samsung did not specify anything regarding refunds but your retailer or carrier may give you the option to ask for a full refund since the note 7 only launched two weeks ago your purchase may be protected by your local consumer protection laws so all you new note 7 owners out there I know you're out there you commented on the show in the past please conduct that test if you have not already done so charge your device at least twice like from 5 or 10 percent right to 100% does it get hot does it get unnecessarily warm warmer than another device would if it does please recall your device exchange your device and let me know in the comments below you guys remember from like 15 years ago when people were making money hand over fist in the.com bubble remember we didn't call it a dotnet bubble or dot org bubble we didn't call them dot biz billionaires we called them dot-com billionaires because that's the power of a.com now why is that because no domain name extension tells your story with the same degree of trust as a dot-com or dotnet domain name.com and dotnet domain name extensions inject credibility into your online presence save 15% on domain names and web hosting when you use our coupon code Android at domain.com check out when you think domain names think domain.com