my husband and I would randomly joke
sometimes like I bet these devices are
listening to what we're saying until
recently
Danielle's home was completely wired up
in every room with the Amazon echo her
family used the Alexa app to do
everything from turn up the heat to turn
off the lights
but Daniel told us via Skype that two
weeks ago their love for Alexa changed
with an alarming phone call that person
was one of her husband's employees
calling from Seattle to tell us that he
had received audiophiles recordings from
what was going on in our house Danielle
says her Amazon device in her Portland
home recorded a private conversation and
sent that recording to a random contact
which happened to be the employee in
Seattle Danielle listened at the
conversation and she couldn't believe
someone 176 miles away heard it - I felt
like like immediately I can't trust it
Danielle unplugged all the devices and
she repeatedly called Amazon she says an
Alexa engineer investigated our
engineers went through all of your locks
they saw exactly what you told us
exactly what you said what happened and
we're sorry we're sorry he apologized
like 15 times in like a matter of 30
minutes and said we really appreciate
you bringing this to our attention this
is something we need to fix did he tell
you why it happened he said that the
device guessed what we were saying when
we asked Amazon questions they sent this
response Amazon takes privacy very
seriously
we investigated what happened and
determined this was an extremely rare
occurrence we are taking steps to avoid
this from happening in the future
Iceland there in the privacy of their
home they have conversations that
they're not expecting to be sent to
their address though Gary Walker Kairos
7 News
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