Gadgetory

what do you think is the the use case the moment that gets people the most excited when you talk about what you're doing voice my three-year-old gets it we we are delighted by it in the house every time you know when it works and it's not it's not echoes fault when it doesn't i think at least sometimes you know we just have a lot of things connected to it yeah voice that one's easy so they carry from our perspective is the are haiku is sense me because once you program it the fan operates dependent on its looking at temperature at the ceiling at the floor it's looking at the humidity it's looking at occupancy and it's making decisions based it on itself I mean you don't need a cell phone to make the damn thing turn off and on and it also by communicating with the thermostats is able to back down your AC in the in the summertime and to back down your heat in the winter time and I think the AHA there is and it is for me is when I walk into a room and the fan is moving very very slowly and I recognized especially in the winter time that it's actually harvesting heat I wouldn't think about it I would never go over and say you know I think maybe I can save some heat energy by turning that fan on right now it simply does it because it recognizes the the the opportunity to do so and that to me is a haha thing I think for us the you know the big moments is when you know the products really start to do meaningful things and you know when your thermostat can save you a lot of money every month when you're heating or cooling a smoke and co alarm that's intuitive that makes sense to you that keeps you safe I mean those are big those are big things that I think really resonate with customers because the those are the important things in the home you know keeping you safe keeping yourself comfortable and and I think that's really when people understand you know the connected devices the smart devices it's not just about you know again controlling it from your phone doing parlor tricks and getting your lights to flash it's really it's really about some of these more meaningful things that these smarter and more connected and more intelligent products can do so yeah I think haha moment is when we know we're actually solving problems we were having a meeting in one of the women in the meeting was very anxious about not having the house light on because she had a dog and the dog was afraid of the dark and it was getting late into the evening so I actually showed her my application of smart things that you can remotely turn on the light just simple as that and I still remember how delighted she was and she said she's just going to do that right now and once we see that kind of customer moment it just gives us you know goosebumps it's funny I was going to use goose bumps in my examples well not that that example is a really good one and it represents these really simple moments if you look at the the top reviews of echo on amazon com the top three or four of them are from people with disabilities they're either aged or cited or they have some other physical disability and there they tell stories in these reviews of how the with voice now they can control their home where they couldn't before and it's it's a huge responsibility when you read those you realize that you're building the product that you know how meaningful this is for people's lives and this is the difference today in the home automation space versus last time I made a run at it which was in the 1999 time frame is that we actually are now at the point in time where we can deliver the type of value for those simple experiences that cause goose bumps here you know so i think the aha moments for us have really been around when we go out and talk to consumers across the world about what they're interested in the smart home the basic problems that they want to solve and frankly most of them are not around technology per se there are things like you know are my kids safe no are my parents okay my aging parents you know again did I leave my garage door open so things around peace of mind are really powerful and and and drive a lot of the smart home narrative when you when you talk to end consumers a lot