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Bots are coming to Facebook Messenger (CNET News)

2016-04-12
now one of the platforms that I'm most excited about is messengered last year messenger was the fastest growing app in the u.s. ahead of even Facebook which was second messenger just passed nine hundred million monthly actives and now between messenger and whatsapp people are sending about 60 billion messages a day so to put that in perspective at its peak global SMS volume was right around 20 billion messages a day so we're processing about three times as many messages as SMS ever did and these services are still growing incredibly quickly so now that messenger has scaled we're starting to develop ecosystems around it and the first thing we're doing is exploring how you can all communicate with businesses now you probably interact with dozens of businesses every day and some of them are probably really meaningful to you but I've never met anyone who likes calling a business and no one wants to have to install a new app for every service or business that they want to interact with so we think that there's got to be a better way to do this we think that you should just be able to message a business and the same way you'd message a friend you should get a quick response and it shouldn't take your full attention like a phone call would and you shouldn't have to install a new app so today we're launching messenger platform so you can build BOTS for messenger and it's a simple platform it's powered by artificial intelligence so you can build natural language services to communicate directly with people so let's take a look so CNN for example is going to be able to send you a daily digest of stories right into messenger and the more you use it the more personalized it'll get and if you want to learn about a specific topic like say the Supreme Court nomination or the Zika virus you just send a message and it'll send you that information or take 1-800 flowers I love this one now if you want to send a message flower you don't have to install a new app or into your credit card again you just send a message and I bet that's not who you thought those flowers were going to I know someone who's sitting here today who also thought that those were not who those flowers were going to now I have to say I love this one I find it pretty ironic because now to order from 1-800 flowers you never have to call 1-800 flowers again
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