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Galaxy Note 7 owners deserve a break (The 3:59, Ep. 267)

2017-08-15
and good afternoon from the scene at New York studios on Tuesday August 15th it's a late addition of the 3:59 podcast my name is bebe G and in the house we got the full team today Ben Fox Ruben Roger Chang and sorry what new guy new guy hey new guy couldn't help myself what's up guys sorry we're starting so late today everybody thanks regardless it's Brian's fault it's my fault I got recruited to do a pilot for another show we're doing I thought we just wanted to do like a late-night edition kind of thing you know for our like sensual viewers god oh god I'll follow you into the dark is yours your call then alright so what are we talking about look obviously next week we've got a big sampling event going on we all believe is going to be the note 8 Jessica dole corn is a nice piece today sort of advocating that Samsung you know throwing something for no7 owners who endure so much they have been through a lot yeah so we'll talk about that we're going to talk about a new Amazon program called it's pickup that Ben will fills all the details because I had read the story and lastly we'll talk a woman of the walking dead because we've got Norman Reedus Daryl himself as the cover Q&A for our latest edition of scenic magazine ooh yeah so give any questions on these topics leave us a comment Brian will pick out the best and we'll get to them in three minutes 59 seconds from 3:00 to welcome to the 359 I'm Roger Trang I'm Ben Fox Ruben I'm Alfred Aang Samsung is hoping to erase the memory of burning Galaxy Note sevens with the debut of the note 8 next week but our own Jessica Delacorte argues that loyal customers who purchase the previous model should get some sort of break for their troubles Apple after all did it during antenna gate offering free rubber bumpers so why not stand some yeah no they only offered them what it was it like a $15 in my kind of crappy yeah and like a phone case well know that are you talking on Apple you're talking so Apple did yeah I'm talking about samsung here though where they did make an offer if you turn in your note 7 and you can get discounts on all these other phones but there were a lot of people saying no I want like an oak ache or something oh yeah here's the problem is they didn't know yes far away Devon was the most advanced one at the time so when you're turning your phone to get a credit like the only thing you'd get a credit for was for a worse yeah right so do you think that Samsung wouldn't want to reference the note 7 in the note 8 announced they'd go like they want to take another but they can't know much I mean like it would be hard to fault them for you know they've gone out of their way a lot to apologize about this they've set it a handful of staged events to actually go out of the way and say look if you're with us for the note 7 we want to give you this this like $100 credited or something like that right I kind of feel like they're you know I mean cow dung all over it me I don't know I don't know what's up again I think they're still in it yeah I feel like that would be a nice little gesture jet so Jessica suggested not just well it's not a hundred dollar rebate either a hundred dollars in ten some pink credit free wireless charger or free enrollment in Samsung's care premium warranty program this is a year-long warranty it just seems like one of those things where they got the short end of the stick because they couldn't trade it for something better and more equal and there were people that I were I spoke to that you know we're holding on to their notes Evans who were saying you know I'm going to wait until I can get a better deal trading this in and some of them were even saying I'm going to wait until the the note 8 to do that these are Jessica does mention that these are generally Samsung's most loyal customers also you know like these are the folks that shell out the most money to get the very best the Samsung has to offer so I mean would you argue that it'd be smart for Samson to make sure these customers remain loyal by offering them a little extra incentive I think so but at some point they do have to like you know put this in the rear view mirror and maybe I know I said whatever they've reached that point yet maybe by that time the note 9 that like happens ok alright so next up we want to talk about Amazon's new program instant pickup Bend what is this Oh instant pickup they basically have about 22 college pickup locations 5 of them they're converting into this thing called instant pickup where you can pick up like hundreds of different items like must-haves we need to have it now types of items like snack or a cold drink or whatever basically they just added an inventory in the back where you can go on the app order something and then pick it up at one of these locations what are these five locations within like two minutes or less like really really quick the only way I can see this being useful on a college campus is if it's 24 hours like because a lot of convenient solution is and then you know you're in some scenario where you can't buy like things at like 3 a.m. yeah what about the afternoon like could you just go to a convenience store like is it that more yeah and you it would be more convenient you don't even app well don't even wait 2 minutes you just get it well no here's my argument though is that when you're in college a lot of times you're in class right and then it's one of the things I've been when you go to the convenience oh you don't want to have to look for where it is and all this stuff where if I know that I need like I don't know a charger or something like that but I'm stuck in class right now I can order it on my phone go and pick it up and I don't have to walk around off to wait on online which like can get ridiculously long after classes happened because like that's when everyone else is going to the store - yeah you also avoid the out-of-stock problem that you like you go into the store and you know you you don't actually find it afterward and that being said I think this is probably one of the less innovative efforts from Amazon this is like adding study the process I've tried making arguments for this but at the end of the day I still this is really dumb alright so lastly we want please check out the latest issue of seen a magazine or a cover Q&A with Norman Reedus aka a fan favorite Darryl from The Walking Dead not guys still watch that show no I'd never watched it not recently you guys just gave me like a pretty heavy I'm so pretty caught up and yeah there was fairly significant death over the last season that had me torn about whether or not to keep like powered through a still watched it though yeah alright so for these stories and more check valentina I'm Roger Chang I'm Ben Fox Ruben I'm alpha ring thanks for listening well look at him in that motorcycle commentary that's the kind of insight our viewers come to expect from I don't know my mic was off I think we I think we lost our audience great shooter so wait who most of us aren't walking dead viewers in this rising lately it's I watched those in America but as they watch the show before I don't watch anything yeah no no it's Tran you know a lot of people kind of dropped off after that last season it got kind of slow got weird and you know be answering it just gets tedious after a while they keep introducing a new bad guy and I keep losing what's the number bounty they're supposed to be on six or so I think we're going into seven I watch like at least five seats I drop most shows after five days and that's why the wire was like the perfect length I like after five seasons I belong oh wow that's that's a really that you went on and a limb they're saying something nice about the wire yeah I know it's not it's not really it's a very controversial show oh yeah that's also the only show that I can remember is exactly five season that's yeah I'm gonna say Breaking Bad words I forgot how many scenes I feel like it was six but sixteen I have a finished Breaking Bad at it hi I'm so that's your leg you keep up with the walking dead and not watch Breaking Bad huh like Breaking Bad to show i watch with my wife and getting us together to watch yeah seriously I stopped watching shows of my girlfriend yeah The Walking Dead I just watched my own so I could I could binge that pretty easily all right post Showtime let's jump into the chat yeah comments and questions Damon T says they did right by their owners in Korea they took a dump on the users in the USA that's some strong opinion I first wanted have an exchange not gonna dump on this channel live Wow wait what was the difference in Korea in Korea they had a much signal yeah much more significant discount I don't remember if it was Y fact me if I'm wrong and I think the discount might be even applied towards the feature phone but like it I think you got like half off or something like it was something that's not easy yeah like they did a really good job in South Korea I guess they live there they want to make sure that like people don't like egg their house or some you know thank you so are you you cannot reveal your very easiest by the status of building a stroke again I can finish I don't know what that would have to make sure those of you are very happy so we got an opinion from ridge line H they need to do much more as many people got stuck between a rock and a hard place meaning you gave up your phone when meaning you gave up your phone when you purchase the note seven I think there might have been an accident on the copy base there and I've reread that wrong but yeah you gave up your phone when you purchase the note seven issues guaranteed here I bought something to give it up yeah where you trade in for phone theoretically I have a phone that you're stuck with smoke another two years as a note a rolls around you like a year into the contract or whatever a year into your obligations to it and yeah they should do something if nothing else they should make it easier for note 7 owners with like a different phone to trade up to a no date did we lose your need to what were the most popular trade phones it was the s7 and usually the s7 if anything they should just accept it as like a trade-in like option you know how I just fully trade like give us your s7 and we'll give you a no date or no you know how like whenever there's a new iPhone coming that comes out you know you can trade in like a certain like number not number but like a certain like brand of phones or like if you can't trade in like an iPhone like to and like they'll take it as like that's because iPhone - does it exist that's my point whatever my point is I feel like the the note 7 should be like one of those yeah some say like trade indigo CS 7 last year's phone and will give you and will give you a no date maybe I don't know that's it's in the cards I don't think that it's completely unlikely to happen so we'll see if they actually I'll be interested to see what the carrier's do because a lot of these decisions the US are made by the carriers right like you know Sampson always says like pricing is is determined by us is determined by you know Verizon or AT&T so a lot of the onus will be on those guys to either you know introduce programs or offer a more aggressive trade in and they're gonna know that you were a note 7 customer in the past but I mean though the carrier should know I don't know if Samsung necessarily contract Italy technically could with in terms of like registering the phone that's the other thing that I was worried about like the scam value right like what if I just went on Craigslist and looked up like no sevens and Baldwin for like 20 bucks and then and got like I don't know $200 discount off of like the gallon like no eight I guess the argument there is is that Samsung can afford it and they should be providing some sort of like give me your coupon to people for putting yeah a tree stuff so yeah my people are going to abuse the system I guess but at the tradition of reminder they were posting pretty much record profits the last couple quarters because one of the accounts ESA has done really well and also they make a lot of money selling components to both samson itself and other companies like apple so they've got the money yeah and i thinkin forward it i think they're still in there like we need to win back our like we need to win back when people back on this thing you know what I kind of agree disagree there because you know the Galaxy s8 has done really well and I think if there was that whole issue of like winning people back like I don't know the Sun were soul as well as it has yes been there was a successful that argument was pretty heavy going into the SAE and they definitely hit it really well I mean like that wasn't that was a very successful launch for them and it had to be come in as a solid tone for sure and it was definitely a step up in design alright shout out to the batch for playing hooky to watch us today ya know a Matthew respect scorpion havoc says why doesn't Samsung and the phone carriers do something for the customers that had to get rid of their note 7 to get a phone they didn't want it was more like downsizing to get the note 8 and that's unfair yeah I mean I think that's sort of a yeah crock so Jessica's argument here is that yeah you're you're stuck downgrading your phone with no choice so yeah some people like we're like literally had to get it like clawed out of their hands yep like even after they mean you you talk to both of you that like we're loyal I didn't want him to keep him close friend of mine kept it for up until when did it visit the recall in like October ish right ye the second one yeah the first one there was one the first one was I thought the first was like a temporary yeah yeah no ii was October II he kept his phone up until March Wow and then he traded it for a GSA know he came over for the s7 edge which is again a downgrade and I yeah I feel for him you know I was just one of the things where he should have gone a better phone they should have at least extended the period where you could trade it for a phone right right until like there were better options out there so I have a theory or a question how do you think the reviews for the note eight are going to shake out the reviews for the note seven before they're on the problem are they were also working lower because this phone specs wise outside of the you know all the problems was a really impressive phone very forward-looking all these new features really exciting whatever don't you think that like reviewers that are like within CNET and a bunch of other places are going to be like alright let's hold off for now this looks okay but at my little I wouldn't agree with that I mean I've seen reviews for other phones come out after the note seven and there's still all you know whose phone is amazing and the new look I look I wrote about the sis it was just yeah we've reviewed the essays fairly and magic Jessica's could review the go date will do it fairly as well like I don't think that baggage effects the review right because ultimately she's looking at the phone for what it is it's a good good point Damon T did clarify that there was a greater rebate for Korea there was yeah remember those I was not aware of that yeah I knew they did a little bit more than home market and then he goes on to say the the phone was by far not perfect it lagged the network drop it was a beautiful phone but damn Samsung owes more to its customers all I received with a fast-charging stand for a phone yeah that's better than nothing I don't know I was not in your shoes so I can't really say yeah I think that people that bought the no7 and loved it are probably going to like or was rabid and yeah goodbye the other way even if they were God I'm sorry for doing this even if they were burned I do I was I going to do what was I going to do even if they got they were in a terrible position alright that I don't know thank God is correct let me say screwed but I don't get it Amazon I'm kind of curious about this Amazon thing yeah I have not been in school in a minute but well that's Alfred actually yeah I offered some very you know student perspectives on this I find I came in here ready to rip this thing and then like as you were explained as I quite no there's actually like several uses like dr. Selvidge is not that in every situation like certain things could be useful in you know specific scenarios for sure I just think about all the frustrating experiences that I've had going to like a Duane Reade or like a Walgreens or CVS in between classes and it'll be like I don't have enough time to get this thing because this one super long because all these other people that are also trying to get stuff in between sizes are here yeah and they're making this line super long I'm not going to make it to my other class damn it and then I like yeah so what but stuff rebind between classes um gotta get Cheetos yeah chair to get your lunch on I mean I'm not going I don't know that you don't eat you're glad no dude I'm not I'm not going to the head you're not going to the place like every day in between classes what'll be like that's what I'm imagine it between every like mega chips Cheetos to niggers it'll be like if I need like chapstick or something or if like you know it's like we got a birthday and I get online and then for like my 3 o'clock example I'm like ok well if it was open out like super late at night and you were like out of condoms or something that would be the perfect scenario don't you think convenience stores are like in those areas are set up to be around colleges where their open any depends depends of the Pennsylvanian store near his Mattoon the convenience store near my apartment was like closed after like 11 it was like then that convenience store stinks yes and that's why Amazon has been eating everybody I know because it was like a town words like if you needed somewhere that was open 24 hours you drive to it and I'm like I'm not gonna drive at 3 a.m. just yet condoms I'm just not going to like to get it can we do it here with your baby chef yeah I can we get away talk about cheese finding a chapstick right so now you made chapstick dirty and for talking about one more question would be useful to pick it up from a nap right all right all right dude we got it we got it did chapstick support I got it one more to go back to the Samsung yes story Andy what's the chance Samsung will not call it the no 8 and give it a new name that we haven't written i actually suggested that last year right after the event like right after Dawn's event right after their Mahal recalls yeah it's like that the brands pretty tainted like you whenever you're on a plane have you heard those morning messages like you cannot have a node 7 a Samsung Note 7 on the plane right so I argued that it'll I yield definitely called no date at this point yeah I honestly think their brand name from Note one through six is still stronger than this yeah XS you're right there's no no 6 not at 1:00 I don't know numbers ok ok I've been corrected on time or it's constantly life is difficult bogus semper fidelis says they should call the chapstick 800 if you get it from the store girl Bulgaria too many other people in line at launch have fake entire conversation is completely like if you really need a chapstick in between classes like yo like and I miss the language every Chapman is so dry and in the bad guys oh this is why we never named in the morning I know I know alert and still feeling kind of serious now we're all going to be most lunch yeah you're so pretty lunch for me Damon P says I need to be on the show and yes you do hey yeah yeah more than any of us if you're in New York just I don't know like tweet to one of us maybe we'll have somebody on the show is that a terrible idea I don't think it's a terrible idea but we got to be you know cautious and selective because we right they'll take me off the street I think I'm fine with Matthew - Matthew if you want to come on the show I had an open invite now given in DC I think so you know we'd be happy to have you on listen I'm going know some of these folks which is really cool yeah literally every part about the show we got like the loyals and then always welcoming the news - but do we have like a name for our fan base Niners I think their name that's a football fan base is named Matthew Dodger my god Michael Brown imagine saggy I think I'm done don't forget about Danny Green there's no damn Maury could never forget anyway is it be just okay see this is what happens I swear to God we're never doing a show after 12 ever again now there's just a lot of fun my fault recaps are ours no okay do we have any other questions no it's wrong we got to probably wrap it up for the day okay was it good was a good show it was nice it was my you're doing child okay okay do you like anything you saw or heard here ticks on CNET for podcast also available iTunes tune in stitcher SoundCloud Google Play and feedburner encina he's touching that first dude could do tomorrow we're sorry iPhone open
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