How to remotely troubleshoot a Windows 10 PC (Tech Minute)
How to remotely troubleshoot a Windows 10 PC (Tech Minute)
2016-09-09
got a minute here is how you can provide
remote tech support from one windows 10
computer to another first make sure both
devices are running the Windows 10
anniversary update from your PC click
start windows accessories and quick
assist choose whether you want to give
assistance or receive assistance in this
instance if you're the one helping click
give when prompted sign in with your
Microsoft account windows will generate
a code that you can give to the person
on the other end a through email phone
or a text message the recipient needs to
enter this code when they click receive
assistance in the quick assist box
confirm that you want to give the helper
access to your PC and the connection
will activate the helper will see the
other person's desktop and be able to
control the computer remotely to
diagnose and fix the problem the
recipient can watch the action and see
notes on their screen in San Francisco
I'm Lexus avedis cnet.com for CBS News
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