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How to remotely troubleshoot a Windows 10 PC (Tech Minute)

2016-09-09
got a minute here is how you can provide remote tech support from one windows 10 computer to another first make sure both devices are running the Windows 10 anniversary update from your PC click start windows accessories and quick assist choose whether you want to give assistance or receive assistance in this instance if you're the one helping click give when prompted sign in with your Microsoft account windows will generate a code that you can give to the person on the other end a through email phone or a text message the recipient needs to enter this code when they click receive assistance in the quick assist box confirm that you want to give the helper access to your PC and the connection will activate the helper will see the other person's desktop and be able to control the computer remotely to diagnose and fix the problem the recipient can watch the action and see notes on their screen in San Francisco I'm Lexus avedis cnet.com for CBS News
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