Gadgetory

welcome to cnet's inside scoop I'm Charlie Cooper here with my colleague Paul Sloane Paul you've just been down to Facebook it turns out that there is a person who makes Facebook we're on 24 by 7 and his first name is not mark who is he Jay parekh is his name he runs a team of six hundred people he runs the infrastructure and engineering group so he's not one of these people you see sort of as a public face of Facebook but super important super important right it's sort of mission-critical stuff right if the if the site goes down he along other people but he gets the calls at three o'clock in the morning yes he prides himself on never getting the calls that's his goal and what's interesting a correct me if I'm wrong so far Facebook has avoided the really big outages the ones you know in the news last week we had Twitter in the past ebay has gone down for periods of time same for salesforce com you know they won't talk much obviously about why things happen that go wrong they haven't had any real problems in a couple years of the you know minor things but what he did stress to me is that they're incredibly diligent on following up and they have a weekly meeting in which they go over any problem that happened any kind of hiccup even the ones that probably go unnoticed by the always always hunting tech press but he you know they'll go over everything and then they assign tasks and tickets to it and make sure it's followed up and fixed and so it never happens again and they also they look at it on every little piece of technology so it's not it's like if the site goes down that's huge but there might be one little part of their whole stack of technology that has an issue that the public never sees the users never received but they know happens so they'll work to fix that to make sure that doesn't happen and so all these things added together keeps you know for a site with 900 million users it's pretty incredible for a side with 900 million users that's also public so they're they're doing the job yes the public factor matters a lot that they keep going and don't have any down time great stuff thanks very much for seeing that it's inside scoop and Paul Sloane I'm Charlie Cooper you