Gadgetory

Samsung is giving one hundred dollars to galaxy note 7 customers if they stick with a samsung for their next phone now that the phone is officially recalled for a second time customers of the fire prone note sevens are instructed to shut off the phone and return it immediately customers that exchange it for another samsung phone are going to get one hundred dollars in credit to show appreciation for their loyalty those that want a full refund or want to switch to another brand they're going to get twenty-five dollars from Samsung for their troubles and retailers including Amazon are also giving money back for accessories but exchanging the phone can be a headache depending on where you bought it from most retailers say you can walk into a store to return it but Verizon is asking people to do their exchange online and verizon's going to send a box to mail back the phone Samsung is also sending people special thermally insulated boxes to return the phones because simply dropping a potentially explosive lithium-ion battery in the mail is a bad idea and Samsung's return kit you only have to return the phone it goes in a plastic static shield bag and then into a box which goes into another box and that goes into a third box that's lined with white ceramic fiber paper and that paper may irritate skin so Samsung also included gloves to handle the packaging u.s. regulations prohibit shipping recalled batteries by air so it will have to travel by ground transportation when news of the notes Evans continued problems came to light earlier this week some seen an update viewers wrote in to tell me they just don't want to return the phone most reasons were because there's just not much out there like the note 7 with its large screen and stylus but these users are loyal and that loyalty may mean we could see more risks of fires that people continue to use it if your safety isn't enough to convince you remember its resale value is now zero dollars which is why some people also wrote in to say that they're going to switch to older note models just to keep with something similar that's it for this tech news update I'm Bridget Carey you can stay on top of the biggest stories at cnet com / update