Gadgetory

hackers are now hiring help desks researchers are finding that ransomware is becoming so profitable that the hackers behind the malware are operating like professional businesses hiring customer service staff to help their victims pay the ransoms the revelation comes from a presentation at the blackhat cybersecurity conference going on now in Las Vegas researchers follow the money and showed a professional side to the operation of ransomware these attacks have crippled businesses hospitals banks and government agencies when a machine or network is infected the malware will lock up access to a computer or files demanding payments in Bitcoin to set your computer free the longer you wait to pay often the ransom price goes up not everyone knows what bitcoin is and it's not easy to learn when you're panicking about your computer that's where customer service comes into play these helpful chaps will teach victims how to buy Bitcoin such as heading to your neighborhood Bitcoin ATM machine and they also will negotiate with victims by offering immunity packages pay your ransom now and pay a little more to guarantee we won't hit you again it's organized crime and ransomware is estimated to be a twenty five million dollar industry one ransomware called sir BER earns two hundred thousand dollars a month it's the fastest rising ransomware of this year hi I'm Bridget Carey and you get more details at cnet.com