Gadgetory

on monday samsung may finally tell the world what went wrong with the Galaxy Note seven phone you know the phone that spontaneously catches fire according to Reuters a news agency in South Korea is reporting that January 23rd is the day Samsung plans to release the results of its investigation on what was causing the phones to overheat this product disaster was the largest safety recall in tech history and consumers are left wondering how can they trust future Samsung products experts outside of the company have a few ideas on what went wrong it appears there wasn't enough space around the battery and that puts stress on the battery when it's well because all batteries swell a little when they charge who knows if Samsung will actually admit what exactly went wrong but the problem continues to linger verizon tells Fortune magazine that thousands of customers are still using the dangerous note 7 film and not turning them in even after the carrier pushed out a software update that was supposed to render the phone unusable and unable to charge it seems some people holding out have found a way to get around the software update but verizon isn't stopping their fortune reports that if a note 7 owner on verizon calls 911 will be rerouted to the company's customer service department I'm Bridget Carey you can stay on top of the neverending note 7 drama and other tech news at cnet com