Gadgetory

hi guys I'm here at CES at Tech West and I'm about to have a conversation with a robot because that's what you do at Tech West right I'm here with Softbank robotics and they make the pepper robot now people might be familiar to you but what we're going to do today is simulate what it would be like to walk into a retail store and pick up an online order from a robot now I've ordered a t-shirt I've taken a photo of my face and that's how pepper is going to recognize me when I get into the store now let's go in and I'll pick up my shirt hi pepper hi Claire I presume you're here to pick up your online order do I have that right yes great I thought so here is what I have on file for you does everything look right we can order yes okay great I'll let the team know you're here for your order while we wait other users who bought this t-shirt also bought these items would you like to add any of these items to your order please click on any products that enjoy SKU you have two options for purchase you can have it brought up with your order by instant checkout or I can give you in storage directions to the item which would you prefer give me directions directions it is you can find that item in the section of the store to my left it will be located on the fifth round the second item from the right okay thanks pepper I'm gonna take my t-shirt and because I bought some activewear peppers actually recommended that I get some deodorant which is probably a good idea for CES anyway so it's actually spoken to this robot here which is called tally and this is a robot that's able to intelligently scan shelves like you'd have at a supermarket say and pick up how many items are on the Shelf now this is really important for fast moving consumer goods like deodorants or things you might buy in a supermarket in fact they're already using RFID chips on products in stores to be able to scan those and tell how many items are on the shelf now tally is really intelligent we'll just continue to scan the shelves but won't knock me over if I get in its way soldier well excuse me tally I'm just gonna walk through and get my deodorant that pepper so helpfully recommended I probably need and she said you go coconut all right that's me so this robot here Tully is communicating with pepper and giving information to retailers in real time so saying things like this is how much consumers are spending this is what they're buying and this is their average cart size now a retailer can use that information to feed it back and get a sense of what products are going well and maybe say all right well we're really not moving much of this coconut deodorant maybe we should put a deal on that these kinds of robots are in stores now but they're going to become much more common so they're in banks like HSBC they're being used for education purposes for kids and they're also being used in as I said earlier hospitality situations retail stores anywhere you might have an easy customer service interaction that can be replaced by a robot you may see pepper soon so don't be surprised if you pick up your order from a robot and it tells you to buy some deodorant because that's what Cs is all about right all right thanks guys it's been really fun we've got plenty more to come from Tech West so make sure you stay tuned to see that and we'll have plenty more from the show floor ok thanks