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Zuckerberg EU Parliament highlights

2018-05-22
Europeans make up a large and incredibly important part of our global community and many of the values that Europeans care about deeply our values that we share from the importance of human rights on the need for community to the love of technology and all the potential that it can bring now we've always focused on all the good that technology and connecting people can bring and as Facebook has grown it has helped give people ever around the world new tools to stay connected to the people they care about most after the recent terrorist attacks in Berlin and Paris London and here in Brussels tens of thousands of people have used our safety check tool to tell the people they love that they're safe refugees arriving in Europe are using Facebook to stay in touch with their loved ones back home and find new communities here there are 18 million small businesses here in Europe that use Facebook today mostly for free almost half of whom say that they have hired more people as a result of their use of our tools but it's also become clear over the last couple of years that we haven't done enough to prevent these tools from being used for harm as well and that goes for fake news foreign interference and elections and developers misusing people's information we didn't take a broad enough view of our responsibility and that was a mistake and I'm sorry for it it's going to take time to work through all the changes that we need to make here but I'm committed to getting this right and to making the significant investments that are necessary to keep people safe for example we are doubling the number of people working on safety and security at our company to more than 20 thousand by the end of this year on top of the investments that we're making in other areas I expect that these increased investments in security will significantly impact our profitability but I want to be clear keeping people safe will always be more important than maximizing our profits now let me start by explaining the action we're taking to prevent what happened with Cambridge analytic from happening again back in 2014 we changed our policies to more tightly restrict the information that apps could get and to proactively review all apps asking for more data so now we're gonna go even further than this first when you use an app it's now only going to get limited access to your information your name your profile photo and your email address unless they've gone through a full review so that's much less information that apps can get on mobile platforms today second if you haven't used an app in three months we're gonna prevent that app from accessing your information until you authorize it again third last month we showed everyone on the top of their newsfeed a tool with a list of all the apps that they've used as well as a simple way to remove permissions for any apps that they no longer want access finally we're investigating every single app that had access to a large amount of people's information before we lock down our platform in 2014 I really think we have a big problem here and it's not solved by saying we're gonna fix it ourselves and you have to ask yourself well how you will be remembered as one of the three big Internet giant's together with Steve Jobs I should say and Bill Gates who have enriched or world and all societies or at the other hand in fact the genius will create a digital monster that is destroying our democracies and of society solemn oh that's a question that you have to put yourself for yourself perhaps you're horrified by this creation of yours on what it's led to I don't know but what is absolutely true is that since January of this year you've changed your modus operandi you've changed your algorithms and it has led directly to a very substantial drop in views and engagements for those that have got right-of-center political opinions would you consider your company as a monopoly and I have to say is that as a politician I believe in markets and rules but I also want to stop all kinds of possible monopolies and that's why I think it is time to discuss breaking facebook monopoly because it's already too much power in only one hand we exist in a very competitive space where people use a lot of different tools for communication or the average person uses about eight different tools for communication ranging from all sorts of private messaging up to more broadcast mediums to things where they're communicating with groups of people and and all their friends at once so from where I sit it feels like there are new competitors coming up every day there are competitors that reach tens and hundreds of millions of people and we're constantly needing to evolve our service in order to stay relevant and serve people well so that feels like it's a competitive environment where there are many choices that people have it's very important to me that we're a service that allows for a wide variety of political discourse we view that as a a big part of our responsibility and I can commit to you here today that we will that we we have never and will not make decisions about what content is allowed or how we do ranking on the basis of a political orientation terror bullying self harm election integrity which is obviously extremely important are prioritizing them first by our goal over the coming years is going to get to developing the AI systems and hiring the staff necessary to be able to proactively review more of the content as it's coming into into the system will never be perfect on this you know our adversaries especially on the election side people are trying to interfere will have access to some of the same AI tools that we will so it's an arms race and we'll need to constantly be working to stay ahead but our vision for how we should manage the system is going to move from one of reactive management as people in our community flag things to one where we're more proactively having systems look at the content flag things for tens of thousands of people to review and we're already making significant progress in doing that I think I was able to to address the high level areas in each and I'll make sure that we follow up with each of you afterwards to make sure that your specific questions get addressed and we're gonna have someone come to to do a full hearing soon to answer more the technical questions as well so thank you again for I think there was one question raised by a giver who said and which that's linked to my question and that's the separation of different services and I think it's a very important question in this round the market power of Facebook and the question if you cross use for example data between Facebook and whatsapp so it would be good if you say at least one word to that will you allow users to escape targeted advertising I mean I asked you six yes and no questions I got not a single answer and of course well you asked for this format well for a reason okay I'll make sure we follow up and get your answers to those okay I think I want to ask you if it's possible to have right answer for any question from from you yes in the next days oh well we are all well prepared for intervention so we have them on paper we could mr. president you collect them you give them to the team of mr. Hsu compared to mr. Zuckerberg himself and we receive written answers on it because let's be honest I have not so much I don't think that the right ways to say and now we're gonna put it in Libra and so I know there are a number of questions has been put by other colleagues that I want an institute that said I'm anxious of this new brave new world that mr. Zuckerberg has presented us a brave new world what tens and tens of thousands of private people are scrutinizing us and are saying what is fake news what is not fake news what is hate speech what is not hate speech mr. don't you think there's a public creation of this discussion in this format as well as in the Liebherr format this is very obvious I think first of all but is it possible to talk to a trivet answer based on by Christians with a right answer bye-bye mr. duChemin in the next days for every question but okay competition for example a European antitrust thing that's important do we need I think we're on a push or antitrust ad agency to go into this if there is no good answer to I think you the problem is the timing for me a firm is possible to say that there is a flight but I think if mrs. sorry I think this is the format if do you agree mr. Joe cable for for right answer in the next days for a question by question is possible to travel right answer the question okay yeah okay thank you very much
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