Gadgetory

so if anyone remembers our sign ology nast the D s 1515 plus on the floor here this thing is still in its Franken Nath setup and it's not for a good reason but this product died on us and we end up buying this one next to me it's better I mean it was an upgrade but it was an upgrade that was forced and we didn't want because the other one failed and so the reason the 1515 plus on the floor failed we don't 100% know but it appears to be somewhat common because looking around online as any of you would do when you experience a failure it seems like it might be tied to a power issue or something like that because going to an external power supply did fix our issues were able to run it just fine after that but the officiais entually was that the power button no longer worked and it wouldn't turn on and we have another one of those today and that's the unfortunate reason I'm bringing you back to the the psychology topic before that this video is brought to you by the gigabyte z 390 ARS master motherboard which comes equipped with one of the more powerful Z 390 V RMS for heavier overclocks on the new 9th Gen Intel CPUs the ARS master is also one of the few motherboards with a really heatsink this generation featuring a mix of high surface area fins and looks oriented cover blocks oh and it's also got updated RGV illumination learn more at the link below ok so for today unfortunately I recommended a cytology Nass to our distributor the guy who handles all the shipping for a store doc gamers nexus net so you buy stuff from there he ships it and I recommended a psychology mask to him before we had repeat issues with them and now his has failed and his was a newer model than ours ours the 1515 I think his is an 18 models we're gonna check that out and see if we can troubleshoot the point of failure on it but if not in the very least it appears that this is a somewhat common problem even on the newer models of the sine ology attached storage devices so here's our distributors Nass and here's ours the one on the left well they're both broken but one of the left is the most recently broken one as indicated by the fact that pushing the power button you should get a bunch of green lights fans should start spinning and it's it's not doing any of that and it is plugged into the same power as all the lights so this is having a similar issue to the one that ours had where it's sporadic sometimes it'll boot up sometimes it won't and it's just unplugging it and then plugging it back in after maybe couple seconds every now and that it might boot but obviously you shouldn't have to sit there and unplug it a thousand times to get it to turn on so this is how how old is this it's about six months but the problems been happening so six months old had the problem since the beginning but this one separate from our issue has an external power break and ours is internal I mean as you can see the motherboard it's a custom form factor board but it uses all ATX power headers so you can plug in a normal power supply to it and force it to boot which is good but this one's external which kind of leads us to wonder if it is a power issue it might be a power board issue it could be a power brick issue it could be a motherboard could be a CPU no idea no idea what the problem is but I guess the the real concern here is that this is now - sigh knology NASA's that affect us directly and this one too and looking online it's also a pretty common problem the other concerning thing is this is a different model so it's not like it's the same one this is a 918 plus we have another one here I don't know we could try plugging in the power adapter from the new one and just see if it always works but sine ology did fulfill the the warranty for the broken one unfortunately they send out refurbished units so the question is kind of I mean you buy six months old you kind of feel bad about getting a used one but probably has a bunch of like cat hair from someone else's home before I got refurbished and also you don't know if it I don't know it why did it get I just I don't personally I don't like getting a refurbished product as part of a warranty if it's so new it's just old enough where you can't reasonably return it anywhere and get your money back and buy a brand new thing so I'm just gonna plug in the power for uh that's a Ethernet cable for this one and see if this adapter fixes the problem but I have a feeling it will not okay so simple test it doesn't turn on or not the answer appears to be no so yeah so not turning on which if it were as simple as power adapter failure that would have solved it but the fact that Synology sent out an entire new unit refurbished unit as a replacement does kind of indicate that let's just make sure it's not a push and hold does kind of indicate that there's a problem outside of the adapter so I don't even know at this point I guess we'll we'll transfer the data of course onto the new device or transfer the drives fortunately it's an easy process so you remove the drives you keep track of what order they're in you can label them or something make sure they're in the exact same slot order you have to boot the replacement mass with a new drive set it up through DiskStation manager swap the drives over and then that's kind of it it should work again all the data still there it's not a painful migration process it's just you also shouldn't have to migrate and a lot of businesses use these types of things so you start introducing downtime especially when you have to wait for RMA s and I guess to their credit it looks like they sent the new one before requiring the old one to be sent back so that's good but even still it's just it's down times not good and this seems to be not a one-off failure we don't know the RMA rates we just did that r-tx video and talks about how it might be overblown on the internet if you kind of look at all the comments online it sounds like this is a really common issue but we also have no idea how common it truly is so what we're gonna do is transfer the data of course transfer the drives but I think internally what we want to do is start testing a different brand for the the Nass just because I'm kind of worried about our larger one that's in use now failing because this one for us failed in about six months something like that maybe maybe not quite a year so the other ones getting to be about that old and we're gonna check out I think an ASIS torn ass which we actually have so we can grab that so here's a here's one that we got in recently that we need to do some kind of review or something with because we want to use this internally it's a much simpler Nass it's it's not as good as the one that we bought the suit the high-end one in there that's I don't know that was like a thousand dollars or something but this is a four hundred dollar knives and it's about the the same type of Nass as this old one we used and we want a secondary one as backup or as additional storage or as test storage so we do need another nasan service and I think it's about like I said four hundred dollars but it includes a 10 gigabit connection so that's that's important because we use 10 G internally and our our high-end ass the thousand dollar one we bought is okay the the high-end one has 10 gigabit so we use that for the media server this one's one one gigabit and I believe they want the broken one right here is also one gigabit but we want to test this and see if it can actually handle the the throughput it says it can this is an ASIS to our NASA so it's a s 440 we talked about this one at Computex and we're gonna try it out because it's a cheaper model but you know the thin is clearly paying more look at our TX paying more doesn't always mean you get something that works as we just discussed so if it's cheaper but it doesn't fail then that's fine it might have slower through put in some workloads I'm not sure we'll test it and find out but I guess really my my objective at this point is doesn't fail and will of course also still be looking at building our own internal server we we have plans for that we're just waiting on silverstone to ship the right case where we really want to use their CS 381 for that project but this one will go through testing for now and then as for that's for the broken one we on the table below fun 918 I guess this goes through the warranty process gets sent back and it doesn't appear to be a power brick issue we don't really have a great way to validate that but some other wider spread problem potentially so I don't know public service announcement just be careful with the sign ology NASA's I guess to Scientology's credit we emailed them when I was originally failed and asked for an expedited replacement because it's clearly in use for business they had sent it to us as a media sample originally and we asked them to replace it sine ology told us to file a ticket and that just wasn't fast enough for us so we bought a new one instead in this instance it's oh and also they they did email us several times after we posted our first video so clearly got some attention but doesn't fix the issue so anyway yeah that's it's a PSA about hachi NASA's if you have this problem the good news is really all you they've made it pretty easy to transfer it drives hopefully unrelated to the failures but all you have to do is put a new blank drive into the new unit in the box over here and set up DSM DiskStation matters their OS and then swap the drivers over in the exact same order plug it in turn it on and if it boots then that should be pretty much it you go through a set of process in DSM and then that's it that's it's not all the data still there no major risk of losing stuff unless you install them out of order or don't follow the guides they have online so they've made it easy to replace it it's just that again you shouldn't have to do that so that's it for this one not much here for you other than the PSA we'll keep you posted if this continues to be a problem because two units of different models affecting to people who are linked directly is it's kind of astronomical of chances that you do wonder how high the RMA rate really is so check back for more subscribe as always go to store documents access net to pick up stuff so the guy that owns this can ship it to you so that he can get a cut and afford replacements in the future because it might happen again we'll see I'll see you all next time