Gadgetory

this video is brought to you by NCI XCOM great technology selection and service hello everyone I'm Dimitri with Huracan ox and we get a chance to travel to Hamburg to visit be quiet this German brand has gained an excellent reputation from their power supply's CPU coolers fans and now adding a full tower into the mix so we got a first-hand experience to see how they handle their product development and testing and how they are tackling global expansion into North American market and others we sit down with Chris to go over our tour and talk about their commitment towards German quality control so enjoy be quiet as a company was established actually in 2002 and and we would just care about like very much about the German market and develop the German market a lot and yeah here in Germany we have 27 percent I guess around this is pretty much it's basically like every fourth power supply in Germany is gonna be quite and I think it's it's pretty strong I would say you know you don't have like similar of brands like this throughout the world coming now to the international development I think it's very important for us to show the locals in other countries that about our quality about our commitment to this German engineering this German quality is this a meticulous thinking you know what every little in a small detail in a product so one of the cool things that we saw here is their testing Department so there are may Department is actually very integrated into the the whole power supply testing because you you you have these Croma very expensive machines that do power testing they pass through different types of voltages and different types of electrical current throughout the every single line within the power supply to test out to see exactly where are their issues if there's any issues and it's very specific it's very accurate and you can really test every single power supply like really accurate and I think that's pretty cool and these machines they are very expensive they're they cluster almost like a hundred thousand US dollar each and and you really have you know the benefit from okay being able to test power supplies on the glue in a quick fashion and really accurate it's very difficult actually without these kind of machines to determine if you are ma is actually arm a or if it's just you know that the user disconnected cable or or you know there's all kind of kind of things that can happen that that user puts in RMA through and as we have seen actually all of the power supplies we tested today on the machines they were all good action piece hell but that's the problem now you see that the most of the RMA is actually still working classify the RMA is also a two-step process so they go through this machine the grow machine the test the power circuit through each of the the lines but then even if it passes so the this report that's printed based on power supply it's not always printed with very accurate information and so that get passed on to any other technical support that might need it but then you also have the second step verification where they actually plug in the system they have three systems here high-end system a mid-range system and a low-end system to test out the pad to see whether or not the power supply is actually working in a fully loaded and operational system on the chroma it's it's it's like it's real loading and you you have like the real functions of the power supply but it still doesn't say if it would run with with a system because the systems are sometimes like like not really according to this into design guides or there's like some timing some signals or something to the power supply on this is just wrong you know different so yeah that's why we have the second step these three systems to just make sure that it's really really running or really not running here yeah but from the forty thousand power supplies that you sell per month only what about a hundred one hundred in yeah yeah like a hundred seen there on the under trace probably hundreds it's not really much you know we have which is a very good thing to see out of the 40,000 that we sell only 100 some plus come back in many European countries and especially in Germany we have this really amazing our a system that the user can just you know within 48 hours you can have a new passive but installing the system so we're sending him the new one he just gives the same guy from the post he's giving the the old one back and then he has a new one right away and like this weekend we can like do this RMA process really quick into and so the warehouse that is also in Hamburg that supplies your bright yeah we have this the European Central warehouses here in Hamburg and we have of course customers that are taking container loads but since we have this warehouse here we are shipping basically everything from here because you know you know there's just no reason to ship everything to the customers directly so yeah we see here today quite a few 20 supplies by the big round since unfortunately the the certain place 800 our new first case it's not it's not arrived yet you know it's not here yet we didn't see that one but a lot of parts you know since we have coolers and fans of a small accessory so there's a lot of no warehouse here one of the coolest things that I think that what at least to me was your little chamber for cooler testing and that was very interesting because you you have these three bases one of them was not functioning by the Dooku's that we saw we're being tested where you can regulate the ambient temperature of this chamber in order to replicate temperatures inside a case inside a specific situation depending on temperature or like your environment and you were able to also adjust the wattage being passed to the base plate to the where the cooler is attached to there for replicating different wattages or different tvp's of a certain CPUs or lower end CPU or an APU would say or some high-end until one and that was pretty cool so it's a flexible way to test out to see how much cooling you can actually acquire from different CPU coolers that you develop I mean now this is this whole system we build it ourselves and it's pretty cool it's a cool setup just to see you know to test the difference as you say you know you can simulate the different CPUs GPUs and and you can Oh with it with a specific certain environment you can always have like simulate the same environment and and all your testing is basically really the same ambient temperature and humidity and someone isn't since it's very nice and the data is really easy to compare it's not like you know the usual way you know like you should test all the coolest like in the morning or something you know everything at the same regulators you know like in the afternoon you have like different temperature in the room again just like this we just create an environment where we can really accurately test coolers in the system right now it's a very small cooler and and you can see we load it up to a very high 300 watts and that was actually the first time as he was dialing it in he was like a the wheels or that or you know yeah never done that yeah now that we also saw a couple things so there are new case that is being released yes I'm paying 800 which we actually have a sample stay tuned for the review and one thing I did not realize as we were speaking with some some new team is how expensive it is to actually manufacture the whole the development process of developing societies like that's why you know it's like this today you have a lot of companies doing like like power supplies and cooling because the the tooling costs are relatively low for these kind of products but for cases it's just just just really horrible hi yeah it's over ten times more to develop a case develop tooling for the case then it is for cooler because you have so many plastic parts on it you know and even you don't have only plastic parts you have also the metal parts you know all this now this is the folding you know and the pressing and so on is like so much being done on these kind of things and that's why it's so expensive it is also awesome to see companies like be quiet that are in the power supply business in the cool business that they are expanding the category to potentially complementing or all the other exactly much like like this now we can fully concentrate on on our basic philosophy is the silence you know to to bring the side of the noise of your PC down to a minimum and I think that it was long overdue that we did a case and huh now for the fan selection for big quiet is also very diverse so there are two things that I want to mention is one of them is that you guys are potentially thinking of adding a little spice to the fan with the addition of this colorful rubber band the general idea for us is like stealthy silent you know something you know let's don't see so we basically like have everything in black and you know like colorful options for us was just not really an option for until now you know and you've seen we developed some in this direction and then you know we will definitely try it at some point and in this another thing is that be quiet is the another company aside from noir to our that is also releasing this six-step fan but we first had those in our coolers actually we first took the technology and implemented that into our fans and now we designed the whole fan around it and that will be the Solomons 3 fan right now we still have the Sullivans 2 in the market we have already the whole Salomon's 3 fan basically inside it's not like you know some shapes are so different but it's like the six-four motor and you can really hear the difference because the six promoter is just such an innovation you know it's such it's it's dramatically less noisy than than any other fan and so the six promoter that means that the spacing between the magnet is significantly reduced therefore and that's one thing that I was asking as to why that matters but because the spacing as much is less the friction between the fan yeah just checking noise when the there's these four magnets and when the magnetism because that's trial that's creating the rotation actually from the fan and me when it's jumping to the next magnet then it's just creating this ticking noise yeah and when you have like six one of those and it's like you make very many many small steps so the ticks are mantras it's just and we just want to hear it you know it's just just less audible to make many small steps and that's why this day like this the motors was definitely a really dramatic change right and then one last thing that we saw here was your new power supply technical lab where there was all kinds of it today Hardware everywhere but we will also know the testing machine that tests for power supply quality the all the all the components and their engineers here they pull things apart and they modified some of the designs based on what they think is more appropriate than just a crude part we have guys here in Germany the technical people who are developing the power surprise and and they have all these ideas and they were basically the ones for example who created this straight design for the fan grills on the power supplies before everyone else copied them and and they were like like designing with wood like different kinds of fan grills you know and and tested how the how the air is going through and what noise it's gone to is going to be created and how the airflow will go through and so on they really tested these ones and we had these plates and they put them on the power supply to really test everything how it's working in and this is how basically the whole new design was developed it is an interesting insight as to sort of how is something that consumers don't get to see very often you'll get to the heart of of the design process and or get to a heart of seeing how a cooler has progressed and how certain things you've changed where you change the aluminum backplate or the top plate that goes up to a cooler or how you changed the aluminum caps on top of the heat pipes and how these kind of small details you know that's what I said about this meticulous thinking you know it's like these kind of small details and I think it's really important that in the end you have a product that it's like just like perfect and he's really awesome is it's looking good and performance is good and like every step on the way you know makes the product really great and when you take the black for example I've seen the shadow of slim the development stages there it's just looking phenomena in the you know you can see the difference yeah and one cool thing is that you also test out your competitors coolers and that's a you have a big massive cupboard with them and they're not afraid to show it to say that yes we are testing them versus our coolers to see exactly what the performance is different you always to know what the competition is doing yeah it's like like no there's no shame in hiding it right yeah I think that that would be it for for this tour I mean we've seen a lot of cool stuff here at be quiet HQ in Hamburg thanks Chris for taking time to talk to us if anybody of you interested in checking out something quiets products you'll be sure to leave the links in the description for you to find stuff for our North American viewers and for the rest of you as well you have any questions just post it as well because I will be there and answering them in the youtube link as well you too bye yeah all right well thanks for watching guys and thanks for talking to us Chris again and don't get to subscribe for more so the content don't forget to like this video if you found it helpful and we'll see you the next one