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His GPU stopped working... Can Jay fix it?

2018-01-31
so a couple of weeks ago Nick told me he was experiencing some strangeness with his 780 and basically what he said was every time he would launch a game his CPU would go to a hundred percent usage and his games would look like a slideshow which I thought was very strange because in all of the troubleshooting I've ever done with graphics cards in the history of playing with computers I've never experienced that particular scenario so we're gonna go ahead and fire this up on the test bench here and we're gonna see this is obviously not his rig so there's other things that could be in place CPU his motherboard BIOS also whatever drivers he has whatever software he has installed it could all be a part of it so that's why we are going to go ahead and just see what happens when I put the 780 on a system that I know works because we just we just did a video with the system do you want to be cooler do you want to be more desirable well you're in luck because right now you can own your very own J's $0.02 swag and immediately be the cool kid on the block max out your sex appeal by following the link down below what happens here so here's our splash screen preparing automatic repair yeah test benches and things don't like being shut down by the power switch which I've I did recently so there's that come on windows OC we just froze a little spinning wheel stop spinning it's never a good sign and we just rebooted and preparing automatic repair again so we're in dude we're gonna go ahead and go into safe mode it's kind of funny though Nick will confirm he saw this computer works just fine with the other graphics card installed doesn't it this started after we installed this guy alright so obviously safe mode works so I'm just gonna go and start by getting rid of the current Nvidia drivers yes and install the driver Nvidia uninstaller has finished alright so we now have no Nvidia driver on here let's restart see and with no Nvidia driver installed look at this and I want to confirm that we have the correct driver most recent driver is the 390 dot 77 and 390 dot 77 was what was installed previously to this okay so I'm gonna try right now is I'm gonna try rolling back another driver real quick so let me go to an older one let's go to like December 20th 2017 like three 88.7 one so let me try that one so Windows is working right now though because it just has its own basic VGA drivers that it installs that's why we're seeing 1080p and all that but if you right-click you'll see there's no Nvidia control panel so I'm going for a clean install of an older driver to see what happens all right moment of truth new driver well new old driver installed now this doesn't work this isn't the end of hope we've got another thing we can try because technically if this doesn't work yet and it's just whoa wait a minute so could it okay so at least the boot problem could potentially be the newer drivers okay but we're in the system but we still don't have an Nvidia control panel showing though so there's that so I'm gonna do another restart just to be safe because if you right-click and you don't see the Nvidia options in the desktop then it's not actually running the Nvidia driver which means we could still potentially have the problem we have before still have no Nvidia driver mmm lamins by trying to run a 3d program it probably won't go it's just freezing on the loading screen it's all that tearing right there to the drivers definitely yes you know we're not responding well then okay see I double-click Nvidia settings which is right here doesn't open anything so like the driver installed it says it installed but nothing really happened so I'm gonna try installing the driver on top of itself again see if that works all right fingers crusts I installed the driver on top of itself hoping that something will happen give me a control panel nope I don't know if it's the driver though to be honest it could still be many things all right so now I'm gonna try installing the newest driver on top of the bad driver I don't think the driver install even worked be honest with you because when we install the other driver windows wouldn't boot like it just kept locking up I know if you guys know this but there's different modes that your graphics card goes into based on what's happening so when you're booting and you're going through BIOS test and basic VGA when it's loading and then it goes into desktop it switches to 3d mode and that's why I could be locking up when it goes into the desktop I can't even test Nix gaming problem until I at least get this thing to get into a mode that allow me to game because right now we're in basic VGA so I can't even try and play a game all right unfortunately that didn't do anything now we're just getting the startup repair loop again so here we go back to safe mode oh crap it's startup repair and we're back we're just gonna repeat what we've already seen me do I'm gonna go back into safe mode I'm gonna delete the driver again and my next step here is I'm gonna see if I can't get I'm gonna try to update the wrong so one other thing I wanted to try before I got invasive and started screwing with the ROM because once you start messing with the roms and you don't have a backup bios which this card doesn't have because it's an SC so it's based on like a you know reference PCB and we foo briquette then there's no getting this card back is I wanted to see what would happen here in device manager now you can see we've got a little exclamation point next to gtx 780 exists telling us that the card is not working right and then if I use the function you know where you right click and say update driver because it shows update your driver it comes back and says the best drivers for your device are already installed so I want to see if Windows 10 handling it would maybe improve things a little bit but it didn't really help at all so what I do is I just searched for the ROM file or the ROM version that's on the back of this card and I found it on techpowerup or BB J's BIOS collection portion of tech power up so haters right here 783 gig SC with ACX cooler and that's our BIOS 8080 3100 80 so I am just going to go ahead and download that so we have our ROM file so we've got our ROM file we've got MV flash and of course our BIOS Tweaker if we wanted to the BIOS go in here to display drivers and we need to disable device yes we're gonna disable our graphics card while we're using it what that is basically done is it's basically told windows that this device is nothing more than a basic VGA adapter which is exactly what we need we don't want any drivers or anything running the fact that we didn't even see the screen turn off and come back on tells me that no driver even though one was installed is working whatsoever if there was actually a driver working right now from Nvidia we would have seen that screen go black for a second and come back on and then yeah so that didn't work at all the difference on this one it's a 64-bit version of envy flash because we're in Windows 10 I guess we're gonna do negative or -6 which is bringing up option 6 which is to ignore the subset mismatch because technically this ROM doesn't match this GPU ROM ROM enter yes ok now it's saying here warning they don't match are you sure you want to do this and I'm gonna say yes they're only off by one numbers you can see it's a slight versioning thing I'm gonna say yes update ok we're off to the races we are now writing to the EEPROM now we need to see if this helped at all Nick I'm sorry to say if this didn't help there's no fix for this it kind of it really makes me wonder what went wrong the ROM could have just fubar it a little bit all right so that's done what we have to do now is our restart I expected the boot just fine question is whether or not we can get a driver to install there's no driver installed so yeah it's gonna be it's going into Windows just fine as expected but what that tells me is we just had we just had a successful rom flash and update it's now it's time to see if this driver will install on here with this rom and if it makes any difference like I said if it doesn't if it doesn't fix it then whatever it was cool science experiment we didn't drop tests off the parking garage see what happens to a graphics card when you dropped it from two stories if we do this the Internet can get mad at you and up me for the record I'm kind of against the idea but we also have slow-motion cameras that we could so while trying to install the driver right now it just popped up and said that windows installer was currently installing something and I had to wait but I just noticed we have audio which can only happen through the driver so there's there's hope I right-click and I still don't see g-force or NVIDIA GeForce driver on the desktop but I'm gonna try installing this one more time a reboot might actually get us somewhere so there's there's slight hope here because we didn't have any audio before even when we had the working driver when we first installed it like with the older driver remember that kinda makes me wonder if this works how many people have thrown out or are made graphics cards that could have simply been fixed with a rom update okay so we just clean installed the latest driver after updating our rom if this boots to the desktop and we have a control panel then we might have fixed it if it locks up right here I say we head to the parking garage and check this thing off the roof which do you hope happens oh it booted which which wouldn't work before remember it wouldn't work and we have a Nvidia control panel see right there BAM so all of this has led to me just trying to verify the initial problem that Nick told me which is when the CPU would go to a hundred percent when trying to game so all of this has led to me being able to start figuring out what was happening with his system but I think it's all related quite honestly I'm just gonna bring up heaven see what happens with this because remember we tried to run it and it wouldn't go past loading right well because it tries to enable the game gaming mode and it can't do that they really go do that look at that well what you just look at it this is a good sign though Nick potentially something that wasn't working is now working pretty flawless isn't it like you said every time you load it up this card it would just peg out your system and you got a slideshow for games right all right so we're gonna do one more test here this is Metro last light I wanted to run destiny too but I thought it was already pre-installed on here but I guess it's not 44 gigs worth of download but as you can see it's running just fine right here with Metro last light which is still a pretty demanding title especially in 1080p it's gonna put some CP a little bit cpu load on there would this have worked this well at home on your system no no no okay well you know the only way to truly test whether or not we fixed the problem is Nick has to take this card home put it in his computer and see if this the problem persists if it doesn't then we fixed it if it does well then we're back to the drawing board but obviously this video is up before that so if you guys want to find out what the results of this were make sure you follow on Twitter follow Nick because he's the one that's gonna go up there and do it it's at coconut monkey I'll put the link right there and you guys can go and follow him to find out whether or not we truly fixed it if we did you're welcome if we didn't then we're gonna go up to the parking garage we're gonna check this thing right off of the roof but I think I don't think we need to do that we can see it's obviously working yeah I kind of want to write but in this given day in this state of affairs with graphics cards that would be extremely irresponsible when have I been known to do responsible things anyway guys we're gonna go thanks for watching follow Nick on Twitter to find out the results of whether or not this worked thanks for watching guys we'll see in the next one
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