Gadgetory

what's up guys Jays two cents here and it's been a while since I had to make a video like this in fact the last time I did this was back in February of this year 2015 who knows when you guys are watching this could be the future that's the way the internet works with the falling outs of frozen CPU and all drama that took place there what's funny is a lot of people told me I was wrong regarding that situation which I ended up being completely right about but only because I had inside information and I wanted you guys to be aware as customers of possibly not kidding the products that you were paying for and getting your buddy tied up in you know banks and trying to get refunds and stuff of a company that was completely defunct at that time now I'm doing this once again not about a company that you might not get your products from but just got to make people aware of customer service and how important it really is when it comes to customers now I want to start off by saying yes this is about the issue of Mayhem's you know the maker of the pastel fluid basically you guys have seen that when I was doing the skunkworks vlogs over the past six months or so that I had been dealing with color shifting when it comes to only one loop inside of my system where the yellow was turning a very brownish orange color over time no yes Mayhem's did reach out to me back in October when I first mentioned that this was happening why I mentioned that it happened the second time at that point roundabout way one of the reps for aqua tuning actually got in touch with Mayhem's and the Mayhem's contacted main requested a sample of the fluid be sent to them all the way in england so that they could test the ph balance of it unfortunately because they didn't have direct communication with me they've never sponsored me they've never sent me anything they had no way of directly communicating with me so by the time that communication made its way to me the fluid was already down the drain which is I didn't I didn't reason to save the fluid especially when it came to being several days later the last thing I would have wanted to do is spill that stuff on my carpet I mean technically it's it's not even safe to put down the drain so you have to dispose of it a little bit differently around here where I live so yes first things first when they say they reached out to me in the past they did request a sample I couldn't get that to them because the fluid was already gone but let's go ahead and fast forward a few months here I have done the skunkworks vlogs now where I show that I'm updating the system and I was really disappointed because of the fact that I've been using Mayhem's pastel yellow now exclusively for the last two years a sunset yellow and it was only recently when I started having any sort of problems with it and I tribute it to that to the fact that it was the pre-mixed bottle now I also want to address a lot of people were claiming that I may have mixed it improperly where the parts you know the 250 milliliter bottle - 750 milliliters of water I might have gotten that out of balance which could have affected the pH neutral of the fluid itself well I'm holding this bottle to show you that this was the first time I ordered premix fluids and I thought that might have been the issue so then I drained it and then I put in a mix fluid again or are a concentrated fluid again mixed it again and got the same results now before I talk about the drama that happened on Twitter because I know that's why you guys are watching this it's important that you understand the order of events now this is only happening in one loop this is only happening in the GPU loop not the CPU loop and people have said well it's because you're using ptg it's because you're using tygon tubing it's because of the heat the GPU loop all those situations and scenarios could be true it could be one it could be all of them with the exception of the tubing anyway I was not using tygon in this up until now I put tygon in there now that I'm using the Premio chill fluid however I was using primo chills Advanced LRT tubing which I picked up at micro Center because it was on sale so it wasn't tygon in the basement so yes guys I'm aware mayhem says don't use pastel with tigon unfortunately I wasn't using tygon know the comments that were made when it came to me doing this blog yes I said I am done with pastel if this had been a one-off scenario where it was only happening to me that I might have been a little bit more interested in trying to figure out why but if you just do a simple internet search you guys will see that there has been a lot of people complaining about color shift on all the different colors that mayhem is actually sells when it comes to the pastel nano fluid now I've been a huge proponent for nano fluids I have loved the actual temperature decrease that you get with the nano particles they seem to really do their job over just a standard fluid or even distilled water but I just got really tired of having to tear this thing apart and because so many people were having this problem I looked at this as being a possible thing that's going to continue happening to me based on the components that are in this system now the different things that are in the loop the fluids we have got the acetal material in the pump we've got the pump itself they've got the acrylic reservoir we've got PE TG tubing we had soft tubing in the basement and we had the copper radiators from hardware labs now it really does point to the fact that it could very well be flux in the radiators that's causing this however I clean these radiators now five times this loop made fifth time of cleaning it I had cleaned it four times and it was still changing color on me in only one loop and that's what doesn't make sense to me is the fact that the CPU loop which has the same metals the same radiators and the same plastics touching it we're not changing color now think it might have in the soft tubing Mayhem's did reach out to me back in October and say they didn't think it was the tubing which at that point was like well that I don't know what it could possibly be I would have gladly sent them a sample however it was already gone so go ahead and fast-forward to the present where apparently they saw the last vlog and on Christmas Day decided to put me on a public blast where they were saying things like well J maybe you should just stick to air cooling and drilling through main boards or learn how to water coal before you talk and basically took a very personal attack on what I was saying about pastel being sensitive because let's not fool ourselves here pastel is sensitive to impurities in the loop and the pastel nanoparticles pick up those those impurities and will actually start circulating through that through the loop if I turn the loop off for more than a day a black film was forming on top of the yellow so I don't know what the black is but again like I said it didn't really matter I wanted to move on to something else and try other things but somewhere along the lines they took this as some sort of a personal attack of me saying that I personally am NOT going to use pastel anymore I never once told people it was a bad product I never once told people not to use it in fact plenty of people have come to their defense and said that they've had absolutely no problems with their pastel and their their systems which is always kind of funny to me not that I'm calling them out of being wrong I see the pictures there's no reason for me to believe that they would lie about that it's just that it looks like the components that they're using are identical to mine with the exception of the radiator so that's what makes me think it could possibly be the radiators but I don't know I mean hardware labs have have known to be pretty clean radiators I have acid cleans them as well as flushing out all of the acid use vinegar distilled water everything I possibly could think of to clean these radiators out and they continue to change color and only one loop so my thought here is that the heat of the GPU loop is accelerating the process of whatever is happening but the heat isn't actually the source of that so there's plenty of people saying they've had good experiences with this and there's no reason for me to tell people not to buy their product but what I am going to tell you today is you need to be aware of what it is you're actually supporting now as I've said before Mayhem's is not a sponsor they have never sent me a single product everything you see here that dyes the coolants and everything up until the last skunkworks update was actually purchased out of pocket by me because I have supported Mayhem's shoot I want to say 2011 / 2010 was the first time I started using their products and I was in love I thought everything they did was great all the client builds I did were actually using Mayhem's like x1 fluids coconut monkeys fluid a system that I just did an upgrade on that blue was a Mayhem's fluid I have been using mayhem fluid exclusively since I've been doing YouTube and before so I don't understand what it is that made them really go off the rocker but they started to attack me personally but if they would treat someone who has the amount of reach that I do telling people about my experiences with products and customer service which is the whole point of this channel what would they do and how would they treat someone who doesn't have a following now there's a lot a lot of customer feedback out there of Mayhem's just having complete and utter bad attitudes which is really unfortunate not I mean you can see here in some of the screenshots that this is the way that they reach out to people when they have some sort of a problem now admittedly the first time they did not act this way so the point of today's video is to understand a couple of things one I never said pastel was a bad fluid I never said that I said I'm done with it I've used it and every build I've done since I started the channel once I upgraded from AMD system which was using distilled water with the excess PC concentrate in it the red one I have only used their products because I thought it was a great product and my job is to also let people know about my experiences with various things and my experience has been without a doubt that the pastel has been changing colors on me for whatever reason now I never said again I know I'm repeating myself because very important you understand I never said don't buy pastel I never said don't buy Mayhem's fluid Mayhem's dye is currently in my orange system right here which you guys have been watching me build so if I hated the company so much why would I still be using their product because I think they make a good product it's just unfortunate that they don't know customer service or how to treat the customers so the bottom line here based on what you've seen is for you guys to decide on your own if you're okay with buying a product and supporting a company that treats its customers this way or if you want to speak with your dollars when it comes to not supporting a company that would treat their their customers this way I really if you guys have had experience with Mayhem's put your experience down in the comments let other people read and try and decide not do me a favor this is not a lynch mob this is not AJ's army call to action boycott Mayhem's this is Jay telling you my experience and letting you guys decide how you want to best handle the situation for you I would never tell a person not to buy something because I always feel that the decision and the choice is yours to determine the only time I said don't buy anything was from frozen cpu and that was because your money was going to get tied up in the banks because there was no one there to fulfill your order and you're going to printing claims and that was going to be a big deal so I want you guys get your money stuck that was the only time I've ever done that but I can tell you right now that moving forward simply based on their customer service I can no longer recommend spending your money on a company that would treats customers this way which is really unfortunate because I think they make a good product they really do I love the way the pastel looks I've always loved the way that the clear or the the opaque very solid appearance of the coolant looks and I really wish I'd gotten down to the bottom line of what was happening in the loop and I didn't even think to save any of the coolant this time around fact I think I might actually have a small sample of it still I notice I'm still sitting in the blocks but I didn't think to save it again this time which is my bad because I wasn't in communication with Mayhem's like I said they're not a sponsor of mine they're not somebody I work with so I didn't think on the surface like I should send this off to Mayhem's but I don't know exactly what they would have come up with because their answer always seems to be the same it's acidic or its pH level or it's your radiators they've never once come back and said it's the fluid maybe that's the truth I don't know like I said I feel that the : is sensitive never said the coal is bad I said it's sensitive to impurities in the loop tiny Tom Logan overdose III D net has had the same problem and unfortunately he had the same response where Michael would put him on blast now the other thing I want to point out too is a lot of people have said things like wow you should fire your PR guy for the Twitter account you guys need to understand that all those tweets that you saw were from the owner himself not a PR guy so that attitude is coming from the top is there now I want to address that real quick too we're very passionate about what we do I'm passionate about my channel I'm passionate about my work we're human beings so are they we feel attacked it's knee-jerk reaction to kind of attack back because you feel like your values and your morals and your ethics and your standards have been attacked and then you take that a very personal level and by reciprocating the exact actions that you get I'm guilty of it I'm guilty of being someone who's been fairly aggressive in my comments and on my youtubes because sometimes you're just having a bad day and you're going to read a comment and you think well I do all this hard work I do all I spend a lot of time and sacrifice a lot of time to make these videos for you guys yeah it's my source of income and you guys have to sacrifice your time to go to work and stuff but sometimes if you guys work overtime you know sometimes you miss out on things because you feel an obligation and dedication to the audience at least I do to make sure that I get you guys content that you guys want to see if you want to see it great if you don't take a hike I don't want you here anyway if you don't want to see it that's the bottom line so I understand what it's like to feel tacked in and get sensitive and overreact to a situation which clearly Mayhem's did here because he felt his work was being attacked which is kind of sad because I never attacked it I simply said I'm going to try something else now it's time to try something else I mean I wasn't oh if he thought I was only going to use pastel from now on and I mean that was kind of a kind of a crazy thing to think but anyway so I can understand where he's coming from and I'm not giving him a bind I'm not giving him a pass I didn't even want to make this video but so many people on Twitter want to know exactly what was happening that I decided this video needed to be made and you guys need to decide on your own whether or not this is a company you want to support unfortunately I will no longer be supporting Mayhem's in the future I will no longer be using their products in my builds I'm sure on my side of the line people are jumping up and down like a Ajaj that's not what I'm asking for and the same thing for the people who are attacking me defending Mayhem's that's perfectly expected too because a company they like as being well I wouldn't say attacked but a company they like is getting unfavorable response from somebody who has some pool and I can understand their their knee-jerk reaction to to defend a brand that they really care about right we all do that with Intel AMD Nvidia right some of the attacks AMD is an AMD fan you attack the Nvidia fanboy so it's no different it's really no different but the difference here is when you're a company or you're a public personality like myself or Jerry or Logan over text in the kit doesn't matter everything you do gets scrutinized so to think oh you know they're human just let go yeah the difference is when there's a lot of eyes on you the way you respond in the way you talk definitely can reflect on you and I'm certainly not perfect and I'm guilty of new jerking - and for that I'm also apologizing to anyone that I may have offended with any of my knee-jerk reactions but I can at least say I understand where they're coming from on why they reacted the way they did it's just unfortunate that I went to bed last night thinking well maybe I overreacted maybe I should chill out a little bit woke up thinking okay maybe I should do a video about fluids and what to look for and what - if you're going to use pastel the kind of maintenance that might be involved prep for the system as well as what might happen in that you guys decide because after all that's been my experience with it but then last night and this morning remember they're there in the UK so there's about a 9 to 10 hour difference here in time so I went to bed woke up thinking wow ok how can I make the best of this situation and keep this from getting any more line drawn in the sand and fanboys lining up on both sides because I don't want that I don't want my fans attacking Mayhem's and vice-versa but then I woke up and saw that they claim they have a new PR guy and they're being very apologetic on Twitter and owning up saying I made a mistake but then to see that they're only trash-talking on Facebook now on their personal accounts so there really is no remorse there so anything you guys see on the surface from Mayhem's apologizing it's just it's just damage control it's not genuine and it's not true so that's so for you guys to determine if that's what you want to support so there it is as what happened in a nutshell I said I was done using pay pastel never said I had a problem with the company in fact I still use so used a lot of their products and still endorse a lot of their stuff PC part picker lists I put together people ask me what products to buy what flutes divide always recommend Mayhem's but now that's no longer going to be the case I will always recommend the alternative and it's unfortunate and it's not like I'm the end of the company it's not like I'm going to hurt their bottom line they might notice some different sales but guys I'm just one person on the internet with one opinion and that's what it comes down to and you guys are a lot of people with lots of opinions so let's hear them down in the comments I know this is going to be a flame fest try and keep it civil remember vote with your dollars if you guys are okay with supporting a company that treats its customers this way it's your money it's your choice I won't do it anymore alright guys sound off see you next time