Gadgetory

so it's been exactly two months since I released a video on a durability test of the BlackBerry key one where the screen popped off the device two days after I made that video BlackBerry issued a statement saying our teams are actively examining additional adhesive measures that might further strengthen and eliminate any possibility of display separation occurring if a customer does experience this however they're encouraged to contact us for a device warranty replacement I think that's really cool blackberry to issue a statement like that so soon after the issue presented itself my screen wasn't the only one popping off there was multiple before I even made my video the only problem is one month later I was on Twitter and I noticed that people were still complaining about their screen popping off so I asked him what was going on and BlackBerry replied assuring me that additional measures are already in place and rolling out now yesterday I went on Amazon and purchased another key one it's been two months since the original issue and they've had plenty of time to fix it so let's take a look inside of this and see what new measures are in place before I jump into the boxes let's get a close-up look at the original screen that fell off my phone two months ago normally on any other smartphone there would be some sticky residue left over from the adhesive after a screen removal but on this blackberry key one all the surfaces are smooth there's no tackiness to be found not on the screen nor on the phone body itself without any adhesive the screen can fall away from the phone now taking a look at the retail boxes they are essentially identical the new box that forgets yesterday's on the left and the old box I bought two months ago is on the right even down here on the sticker the model numbers are the same along with identical PRD numbers usually if a physical change is made to a device something will be added to the box to differentiate them like the recalls no 7s and that circular sticker that Samsung added to the barcodes these boxes look the same though the phone itself looks as sleek as ever personally I like the design I enjoyed having a physical keyboard while using my old Blackberry pearl back in the day looking close at the new screen there is no visible gap or lift so if blackberry did add more adhesive under the display there's no way to tell physically from outside the phone with my old key one the screen was weak enough to pull away from the body with my fingers but so far with this screen it's staying in place like it should so far so good we'll jump right into the bin test which is a pretty solid indicator of build quality my hands placed below the screen should allow it free access to pop away from the device if it's going to pop off at all surprising to me though there is no screen failure honestly I assume that BlackBerry's initial response was corporate coverup and damage control but it looks like they actually did something to the screen to hold it in place better there's only one way to find out for sure though and that's by opening up the phone and taking a look from the inside remember I purchased this phone myself blackberry has not contacted me directly outside of that one response on Twitter when they said they rolled out some physical updates now normally to remove the screen of a phone you would turn it off and use heat to soften the adhesive making it more pliable and then separate the display from the body carefully with some pry tool I assumed that this would be the same with the BlackBerry key one but it is not the adhesive is not softened by heat it is permanent and my pry tools obliterated the display underneath the glass trying to remove it extreme brute force is now the only way to remove the screen and the screens not going to survive this is quickly become a very expensive project but at least now we get to see inside the phone we went from having the screen fall off to easy to a screen so attached its unremovable I'm totally fine with that though since to access the internal components of the key one like the battery you'll go in from the back of the phone and not the front so a permanent screen on this device is just fine with me and a huge thumbs up to blackberry for stepping up and taking care of their customers they're still no tackiness from the adhesive but the new BlackBerry key one on the bottom has that rough texture from the extra black glue added to the display the smooth blackberry key one at the top is the one that arrived with no adhesive and the screen fell off I'm very impressed that blackberry stepped up and corrected their fatal design flaw and now that it is fixed I'm more than happy to remove blackberry q1 and I could fully recommend it as a foam that will stand the test of time if you want a phone with a physical keyboard this is indeed a good option I'll leave a link in the video description if you want to check out the current pricing and follow me on Twitter for future updates thanks ton for watching and I'll see you around