Gadgetory

hey guys John render here excuse my party-line desk raspy voice I'm still a little bit under the weather about two weeks ago I made a video about my experience with Dells customer service I'll put a link to it in the sidebar but the real quick recap is that I wanted to order a 23 inch monitor from them and accidentally ordered the wrong one totally my fault but what followed afterwards there's a customer service nightmare I tried to return the monitor I was hung up on I was transferred 10 and 20 and 30 of times I was told I didn't really want to return it it was just a really bad customer experience so taking advantage of sort of having a little bit of a larger audience I wanted to share my experience of you guys so you wouldn't have the same trouble with Dell if you're looking to buy a monitor or any other one of their products but long story short I was contacted by a few different representatives from Dell and one of the representatives in Horn me that Dell was undergoing a very large initiative to improve their customer service which clearly is needed Nassif I would speak to Dells customer service reps and also Dell the executive team sort of recant my experience this is supposed to happen tomorrow and I asked if I was only contacted because because of my on it's because of you guys supporting me you know people see my videos maybe more than a few other people's and they insist that my audience had nothing to do with them contacting me although I certainly tend to disagree but tomorrow was an opportunity for me to be a customer service advocate to sort of speak out for for me speak out for you guys on some customer service experiences that you've had with them so I'm asking is if you leave your comments down below about what happens with Alan maybe suggestions you might have them to improve customer service leave a text response or video response and I will relay these messages to Dell senior executive board to help them improve their customer service it is certainly well needed my experience was absolutely awful on some of the worst customer service I've ever experienced so the fact that maybe I have to be helping you guys in the future they even helping me in the future with the positive experience is very exciting I'm looking forward to being a consumer advocate sort of helping out and sort of speaking for the common man you know I clearly him so I I'm excited and I want to know sort of if you guys can help if you can share your experiences so that I can relay the message and I can help maybe spearhead some changes within Dell anyways that was it see ya thanks video thank you and I'll also let you know how it goes when I speak to Dell I'm gonna ask they're good let me record it it's actually going to be done via Skype web call I don't they're going to allow it or not I'm totally gonna try and if they do of course I will post it here see you guys the next one buh-bye