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Unbox Therapy and the Galaxy Fold Problem

2019-04-19
the galaxy fools is making headlines good and bad and I want to come talk to the expert on all things that fold and happen to have a phone with me you'll probably guess where I am galaxy fold very exciting it's new it's different and it is in typical Samsung form full of controversy yeah that's unfortunate really I mean rightfully so mmm you think it's a samsung held to a different standard in phones in general right and then you get one with a brand new form factor and price pre on the price so okay outrage going on mm-hmm right or wrong you know the thing with this I feel like it's commensurate with the amount of hype so like in other words if you have this much hype associated with a product there's gonna be a certain a subset of individuals that for whatever reason don't like it and they're looking where do they latch on to what is the thing that they can grab to like to justify not wanting it for example cuz the other group is so into it guys like me they have to watch these videos and I'm like this is so cool I'm playing pub G like this green is massive this is a whole new experience I'm getting you know the hype factor the height meter which I can't help because I'm a tech fan and like this is so different it's refreshing and so when I dive into this thing right here it's like I'm just emo ting that the feeling the sentiment that's what's happening so I feel like it much like has happened with previous devices there's gonna be a group of people that are looking for these types of stories that kind of go the other direction which is fine I think what I think it's it's relevant I think these things should be investigated to that point but the truth of the matter is that right now it's a it's a small it's how many people even have these I'm guessing there's a thirty of them out in the open is it even that many it could be it's let's put it this way it's nowhere near in actual shipment to to a wide array of regular customers its reviewers it's guys like you and me and a handful of others that have these in our pockets right now here's here's the thing though there's a thing I think what what's important to discuss here is the difference between the two problems the two different scenarios that arose on social media you have the one which is like we try to peel off this thing the user error we try to pick but but even in that even I mean you flip this over right like this it's it even in that situation well first I should ask you did you think about peeling it off never never never occur to me did you like no no no I never thought to peel it aint occur to me either but it's weird that it didn't because I have peeled off screen protector I usually do it all the time like this is a weird I think I'm debating myself when I talk about this phone like I want to give Sam some credit and they're developing something in the open it's an it's a first new form factor be seen since what the note with your original no it's even more radical than it's never seen anything like yeah so I want to give them more leeway from Frank so I've been doing it all along I've been doing it since I got my hands on this thing I feel myself making excuses for it because it's so ambitious and because it's we haven't it's been so much of the same it's a slight iteration from smartphone and smartphone and they all show up here on the table on this channel and you're kind of nitpicking slight differences between them and to have a brand new fresh form factor you want it to keep happening you want to almost encourage these brands to keep doing it so that you have something fresh to evaluate so that's the thing why if brands are gonna be critical or criticized and chastised for trying something new and maybe it fails what's the motivation to try something new and push the envelope again mm-hmm Hey well I mean to sell them hopefully but you're right though it's this is one of those areas where it's hard to hold the customer accountable ultimately if a regular human bought this thing and it was destroyed within two days I mean that's gonna be a significant pain point yeah for them probably forever versus guys like us I was talking about this with Dave yesterday guys like us what's like well I don't know you sent an email and maybe you get a fresh one so we kind of need to adjust our lens when it comes to you know a clearer perspective or perspective closer to a person spending their dollars to get one of these things but you're but no you're completely right it's like if we want to see this type of experimentation take place then we are going to have to make a certain compromise so something's gonna have to give I mean there's calls for I want something new I want a new form factor and then we have a new form factor mm-hmm and obviously you should be critical you're spending $2,000 on your phone general consumers buying this that's a lot of money that's a ton of money and the product should be held to a certain standard look you also have to understand very early first gen product you're buying essentially a beta product that's been shared with the Pope yeah it's like a Samsung Kickstarter yes okay perfect so your Samsung right now let's say you're you're sitting in Seoul how do you handle these issues right now what do you what do you don't first first of all they they put out the statement which is good sir statements are good at least you're not silent and they reference the fact that they're gonna inspect the units that are available to them to inspect I don't know what they're gonna find the one that kind of messed me up was the case the verge case yeah the dieter case where he just had like the picture I saw it was just a like a little bump and then a line in the display so I mean I can't without any more information I don't know exactly what occurred there so he said they put it on clay like they used clay so the user for all their phones we think it might have gotten in through the hinge really I think you're gonna put this in your pocket stuffs gonna be in your pocket play that that could happen you might have play in your pot pocket full of clay all right so what do you do see predestine yeah you put our statement look man I feel like this is kind of our job to an extent like maybe we maybe we can rationalize more than they're able to only because they still have to sell the thing and their brand name is on it what I said yesterday in a sort of discussion that I was having about it was I feel like people just need to be aware of what they're buying like just recognize from the jump that this is not a solid state smartphone that this you can't it's hard to even compare it to typical smart phones I notice this with my self carrying this thing I'm babying I'm a little jet 100% and I don't know if that comes through on camera that's the problem is I think when when we interact with it we discuss it in the same framework as a typical smartphone the feeling that might come through is that we should evaluate it like a typical smartphone and I really don't think that's the case I think this is different enough it's a fresh enough form factor that we really need to think about the treatment necessary let's just know IP rating here no one's telling you it's super durable beyond the fact that you can open and close the hinge 200,000 times according to Samsung which is a very doesn't big number sure and untested in in real in real life obviously but what can I say I think this is a phone that's meant to be babied for real and I I think I think there are enough people out there that are willing getting that so devil's advocate are we being too forgiving are we giving Samsung too much of the benefit of doubt because we want to like the phone why I I think that's an inherent issue with anyone who's a tech fan sure in general like I've had this thing out in public there's a lot of questions people want to hold it it's there's there's a cultural aspect to having the the latest thing and obviously the latest thing yeah it's appealing to us and it's part of the reason we got into this particular business so it might be a blind spot you could be right I seen there are there's obviously the other take and I think it's important for us to express that as well which is that why why should we promote a half-baked product right why should why should we ask people who watch these videos to take a risk minutes I don't think we should I'm going through it so are we going easy like in the same breath I'm saying I love using this thing I'm saying don't buy it like don't I I'm saying if you are at all scared of this particular outcome there's one way to guarantee you won't have it you can stick to a standard boring yes lab of a smartphone that you there's your solution right there so it's like I think it's just important to sort of curb the way that we the way that we discuss it kind of like softened it up curved off the end of it and just be like this is what it is these are our expectations and like I said earlier I think this phone needs to be interpreted standalone not like those other devices yeah just and it's like it's somewhere between a tablet and a phone it's got a hinge it's kind of like a laptop it's a weird new device and the treatment of it is gonna be weird for a bit if that movie if the giant hinge it's this moving part this is not something we've ever expected of a smartphone in the past so I just feel like there is gonna be inherently some compromise it's just about being aware of that compromise so I won't ask another question 7 this is with first question I want to ask and we sat down but I had a build to it I build the hype to get to the okay it's obviously a lot of commentary going on nothing galaxy fold and people who have never seen it touched it and may never see it and touch it mm-hmm what would you say to those people who are out there whether they're in the tech community you talk about haters right now we're fan haters people that are commenting on things they've never seen mm-hmm and and putting themselves a position of authority without ever seeing it but you but here's the thing and isn't that a big part of the space in general is it so much of its speculative like when we make a video on one of these devices what percentage of the audience has it whether it's this or something else but they have an opinion yeah oh yeah pinions are cheap you get those ones for free wake up in the morning you have one of those after your coffee and whatnot you know so I think I don't know that there's a way to stop it I think I would say it's just it's a bit uh would you even want to stop it if you could he says it's not really what I want to do it's not like I don't want to wake up in the morning and then and then just hate on some ambitious product like this like I don't I don't want to it I of course this there are products that I like more than others I have the benefit of being able to get them in my hands and actually evaluate them other people don't have that opportunity so they are often having to judge from a distance but you're completely right people do go overboard it's uh but that's the whole culture that's the news cycle that's the hype train that's the hot take it's all of it it's like it's very seductive the idea of how one liner like I knew it was gonna be garbage but but to be honest with you the fandom in the space it never ceases to amaze me it blows my mind all the time that people are like so dedicated to a particular brand that their love for that brand extends into the hatred for others it's it's very bizarre it's always been bizarre to me the way I look at it is like if this thing if this form factor succeeds in any way it's only going to push the other manufacturers the other brands that you do like to potentially move in that direction as well so if you're an Apple fan it really is not helpful to hate on Samsung like these two players are established they're in our future they're there they're here for the rest of our lives so if they can push one another the only and if the only person who's gonna benefit in that exchanges is you the customer so before we started filming we're downstairs talking we're talking about sports and you mate you said something that resonated it's like sports fandom you know you're rooting for the J is it at least whoever you're rooting for you're not rooting for the other guys mm-hmm right you're loyal to one and to root for something else is doing a detriment to your team to your squad and it's interesting you see tech take on that same same loyalty that same dedication and sports it's had for years mm-hmm it has been a transition for sure I think these devices have become more important to people and the investment has become more important to people and culturally they are representative representative of an individual if they put it out on the table they want it to somehow represent who they are in a way and so there's a whole personality associated with it I think it just it does if you want to flip it on a positive optimistic end you could say like it's it's cool that these things matter so much to people that people are interested in them to begin with them that people are interested in an innovation or different brands within the space but it's like a lot of other things it can it can quickly get tainted and weird and totally shift gears and become personal attacks and and very bizarre and truly not helpful to the conversation or to pushing the thing forward that you happen to be a fan of so using the sports analogy just because I'm a fan of a particular team doesn't actually mean I can't appreciate greatness elsewhere like I think being a proper sports fan actually allows you to do that I think a low level sports his only my team can do something great how I play sports myself I think it's just as important to be able to lose a game and say you know what they deserve to win not necessarily there weren't winning and losing as the agenda but how you play the game this is a big one so before the screen started peeling off and phones are breaking it's all about the crease that crease oh yeah down the middle yeah okay I don't know I go back and forth I go back and forth on this crease so and then it my instinct is no I think that the trade off is amazing enough the wow factor is still there for me yeah so every time I pop this open I'm still like wow am I really am I at the coffee shop right now like am I am I having breakfast right now and this I have access to this way because I wasn't the type of person was gonna carry a tablet around yeah like that wasn't it was never gonna occur it was whatever was in my pocket what would be what I was using in those different circumstances I pop it out I'm still and I'm still in that Wow's own so much that the crease is like it's it's way down the list of things that I'm that I'm interpreting so I'd say no I say it doesn't bother me I'd say I don't care but I would but I would say it'd be better if it didn't have it oh I'll go that far I mean if there was a way to engineer around the crease then bonus points but I'll take this experience with the crease over the typical smartphone experience in most circumstances so assuming there weren't any other issues with the phone the crease is not a reason to not buy it if you're in the market if you want to spend it if you want to for in fact when you want the latest tech yeah I don't think so I mean the other thing to mention is that like this is a very brightly lit environment you can see the crease show up here in the reflection but you realize that typically you're using this indoors in the evening there's a lot less competing light source and so in those environments it actually diminishes the appearance of the crease even more so like lying in bed for example or on a couch there oh that was you really enjoy that I was sitting there watching yeah I didn't take out my iPad yeah the first time yeah you wouldn't know I I have in my house I have all kinds of iPads iPad minis there's actually Maps really closely to the iPad Mini but it's actually lighter yeah and the bezel is smaller and so when you get when you do the rest on the pinky like this look you're doing it you're doing right there yeah yeah it just it's it's you feel like you could hold like that for a while it's comfy it was shocking to see how much real estate you had so it's all you did a video he compared it to everything else you know in the iPhone across it not it's not that different yeah so that was that was shocking to actually see and sometimes that held the phone and had it you realize it mm-hmm and the more I use that the wow factor hasn't again it hasn't gone away it's still cool I mean you've used a lot of phones is this people are asking you more about this than either phone that you've you've had oh absolutely yeah I mean signing close but this in the original note we're the two phones that people stopped mm-hmm and like they were more or the original iPhone sure yeah but as firstly yeah we're definitely yeah as far as like paradigm-shifting phones that really changing like the rectangle mm-hmm like this is a really big first step and I say this in like the broad breadth of foldable phone so you can throw the made X in there like it's here mm-hmm it's a product that you can choose to buy or not choose to buy but this is incredible yep it's just I think it's important it's important to also mention it's just version one yes like it's it's incredible as everything you just said I think it people tend to interpret this stuff very in a very polarizing way like does that mean he just said that it's perfect no he didn't just say it was perfect it's like for some reason I feel the need to always kind of put that next piece in its gen1 and it's expensive everything we're talking about is true it's amazing it's cool the cool factor is a thousand and so forth but it's expensive in its gen one so if you're not a Gen one kind of person if you're not experimenting through your tech purchases if you can't bear the expenditure of like this risk because any gen one is a risk of anything oh it's then it's probably not the place for you as cool as it my team might want to hold off to the next-gen its way it's quite possible but it would be unfortunate if the product was a complete failure and he had to like and he had to escape the segment altogether and they gave up on folding phones so I hope some people buy it so that I think so I could keep having it I hope some people buy it but I don't think it's for the hesitant purchaser who wants like the rock-solid smartphone of 2019 no this is not not it what's exciting those when this filters its way down that's like it it's a halo car you know it's it's the i8 yeah yeah in a second that technology makes its way down the line correct yeah yeah and volume helps if if there is any level of success here then they can increase the volume which therefore they can innovate further they can get the cost down a bit as the volume goes up the margins can shrink there's all kinds of good things that happen if the product is successful so I hope that it is as weird as that is I hope that it is because it just represents something so different and and it encourages this this type of experimentation from the brands that we're hoping to get it from that's a fair point I mean looking at this in where it's where it's going you can see two three generations from now this being the note weight with an S Pen on here this is probably Samsung's original vision you know with the note yes it's a big screen experience that you can't get you can we make a rectangle so big before it's a tablet or just doesn't fit in anybody's pocket mm-hmm like this is this is next yeah if you were trying to make a tablet for somebody's pocket I just don't even know how else you do it it has to fold yeah yeah there's no other way so it's a last question thank you near the Audi fold so made X that's what's before okay so that's hard to say without looking at I mean I will just I'm just speculating obviously benefit a folding in word is you're protecting the plastic display by having it covered but the downside is this mini little exterior display now granted this guy is narrow so one-handed use benefits a little bit by the narrow because of the narrow screen that said there's certain functionality on screen just feels like like you you're gonna like need to zoom in it just doesn't feel right on this typing is typing a small yeah it's typing for example various other things where it says it's not a typical 20 19 smartphone experience on the outside so also I should mention the huawei device is more expensive it's like even 500 bucks more than this I think though so holy moly or going even further into the luxury territory I really want to get it in hand if it feels as fat as this one it might be difficult one-handed to really interact with you too much and then you start to question well then why are you folding out because the display is so big to begin with in the folded mode are you going to be compelled to utilize the full display as frequently is on this where it's almost like the exterior screen motivates you yet to pop it open this frequently is like a second terrace the secondary screen exactly primary screen inside right as opposed to you could probably make the alternative argument yeah on on the mate I'm split I gotta try it first I really can't say for certain I'm glad this one is here and I think being the first one on the desk you get some certain points for that you ready race to the moon and whatnot but I'm gonna wait I'm gonna wait to see fair enough thank you for the time yeah thanks for walking me through this it was nice to get inside your brain a little bit see how see how you think and talk about the future attack yeah it's cool Thank You Man
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