Gadgetory

that was how Anthony got tasked with taking our eye MacPro to the Apple Store for repairs only one small problem they refused to fix it and we're not even talking warranty service we understood we would have to pay we wanted to pay and they outright refused to fix it how would the does that even work because that was back on January 30th two months ago and our machine is still not repaired this one gets interesting and you know what else is interesting Mac Weldon Ngoc Weldon makes great underwear t-shirts socks wallets and more they believe in simple shopping and if you use offer code tectus you'll get 20% off on their store our story begins with Anthony's first interaction with Apple support it was pretty Pleasant all things considered Apple representative Andrea was very sympathetic but for some reason she couldn't give us any guarantee that they could actually do anything that should have been a bright red flag but when Anthony and Tyler later returned from dropping off the pro at the local Apple store they told me that well they smiled told us they'd order the parts and get us back up and running in jiffy are iMac Pro review actually ended up coming together pretty well in spite of our limited ability to get additional b-roll footage so all we could do at this point was wait for our repair been a couple of days later the Apple store sent a follow-up email letting us know that we could come pick up our computer and sir what right have you have you responded to this yet this is this is completely unacceptable we know we've got it this is her email get in touch with them some other way get Yvonne T all of them licked it we still have like three or four videos to make with this thing that yeah okay just see what you can do what does this even mean if they are unable to obtain the parts they wouldn't be able to repair the iMac oh gee thanks Jesse so what at this point what are our options there's just no recourse if we can't get an Apple authorized service provider to obtain the parts and these are parts that Apple wouldn't even send to their own store yeah I will contact any ISP as mentioned he knows a guy so are you guys following this so far we thought there must have been some kind of misunderstanding remember we're paying for the repair after all but the Apple Store confirmed that they were unable to fix it because HQ wouldn't send them the parts they ordered and that our only option was to come and get it back untouched and it actually gets even better from here because we asked well if Apple themselves can't fix our computer who can and we got told that the only option was to bring it to a third party an Apple Authorized service provider so since there's no way for us to order new parts from Apple directly and fix it ourselves we reached out to one hey any word back from your friend okay so new update they can order the part but for them to approve the sale they need someone with Apple Pro certification and unfortunately that doesn't exist yet and let me guess even if it did if they ordered it and just gave us the parts they'd lose their certification yep so Louis Rossmann you remember that guy right he showed me the right way to fix BGA solder joints so so he's constantly complaining about Apple pulling crap like this but not being someone who repairs Apple's products for a living I always kind of figured it was mostly shop Talk however as someone who now has to repair an Apple product in order to flip it on Craigslist no I don't believe that anymore it's absolutely real like I get it what Apple's done here is to release a brand new platform that they are unwilling and/or unable to provide support for I mean yeah we broke it we get that but I mean imagine this in some other industry imagine if you bought a brand new car and drove it into a lamppost as you were leaving the dealer then both the dealer and your third-party insurer said that they couldn't fix it because the parts and the repair manual don't exist as far as we can tell right now they expect us to just roll over and accept that our work station is now essentially just a collection of pretty rocks for some indeterminate amount of time because they released a product without the training or support structure necessary to actually support it they've thrown their support staff under the bus they've thrown their authorized service providers under the bus and most damningly of all they've thrown the customer because I bought this thing under the bus despite apples careful design accidents do happen and if a former repair technician can screw up from time to time and trust me they do the end-user will too so we're turning to our community for bright ideas we still want to repair this thing so we're gonna have a forum thread linked below if maybe you know a guy who knows a guy who can get a board PSU and display or if someone who works at Apple happens across this video and agrees that you know what yeah that is totally unacceptable well we'd love to hear from them too for now we will just continue to stew in impotent rage over the sheer stupidity of this whole situation but only for a little while because it always lifts me up to tell you guys about Squarespace Squarespace is the place to go to build your own beautiful functional website they've got gorgeous templates and they scale to look great on any design Squarespace offers 24/7 tech support via live chat and email it starts at just twelve bucks a month you get a free domain if you by Squarespace for the year and they've got tons of great features including their cover pages feature which lets you set up a simple one-page online presence in minutes their logo designer the fact that every Squarespace page includes an online store and the ability to publish from the Squarespace blog in Apple news format so don't take our word for it try squarespace you can get a 30-day free trial at the link below that squarespace.com /l TT and when you decide to sign up for Squarespace you can get 10% off again that squarespace.com /l tt offer code LT t so thanks for watching guys if this video sucked you know what to do but if it's awesome get subscribed hit that like button or check out the link to where to buy the stuff we featured in the video description also linked down there's our merch storage has cool stores like this one and our community forum which you should totally join