Gadgetory


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How to Return Purchased Apps for a Refund

2010-06-23
hey guys it's joe from pocketnow.com today we're going to be looking at the android market and i've got a tip here that a lot of you apparently don't know about what's really cool here is you can buy an app whether it's $0.99 or $99 try it out see if you like it or even if it works and then return it if you don't there are a couple of catches let me show you how to do that let's go take a look okay so we're gonna tap on the pure grid calendar widget in the market and that's gonna bring us over to the description great I've already decided that I want to buy it so I'm gonna click on the Buy button it tells me that it's going to have access to modify and delete SD card contents it's gonna have that the ability to acces the network and it's going to read my personal information specifically the calendar all that sounds ok to me so I'm gonna say ok and right now it's going to load up the shopping cart since this is secure it is going to take a moment but what you see here is it's asking me do I want to buy this using Google Checkout for 1.29 gyro which is oh look at this the exchange rate is a lot better than I thought it says that it's approximately at dollar 59 u.s. so that's that's really nice I like that I can see what the price is in my own native currency but the developer can offer it for their native currency so they don't have to worry about exchange rates and luckily with this approximation need to do I now I can pay for this with a Visa card or another credit card sometimes you even have an option to use your your carrier account so it'll bill it right to your phone I recommend against that yes it's very easy but some carriers may not allow this return process to work so for the context of this video we're going to go ahead and use a Google Checkout to pay with my Visa card we're going to buy it now and it's authorizing the purchase this is going to take a minute there you go my order is complete okay my order is complete and it took a minute for the download to start but it has and I have just gone in here and checked the pure grid calendar widget is now all loaded I got a new email you can see right here almost immediately from Google Checkout saying that I have a receipt for that amount and that the widget successfully installed looking at this you can see it's got the typical instruction set it says it's a widget and how to use it and whatnot okay I'm all done and now I want to go back over here I've got a nice big empty screen that I've reserved just for it I'm going to tap and hold add a widget and the widget that I choose this should be in alphabetical order is the pure grid calendar and I am going to choose four by four extra-large one month and it's got a whole bunch of configuration options so I'm just gonna go through here and accept all of the defaults of course you can fix this customize that however you want I'm gonna go ahead and just save and exit with the defaults just like the other widget you can continue and skin it if you want for now for this demo we're just going to go ahead and put it on the page and there you go you can see a nice full screen widget showing every day that I have an appointment I can click on say tomorrow and you can see a look at that it's my wife's birthday good thing to know anybody who wants to send her birthday congratulations please do so to Natalie at Levis e.com send her like a thousand of those if you can birthday cards whatever keep it clean she's my wife if you offend her I will hunt you down so just be forewarned back to the video so you know what I love this personally but for the case of this demo we're gonna say that we don't no offense we're just gonna say you know I don't really like this so I'm going to tap and hold and throw it away and then we're gonna go back over to the market now this is where it gets cool see this little button right down here it says uninstall and refund I can tap that and I think it'll uninstall and refund let's find out I'm gonna tap on that and right there it says it's refunding my money it also said kind of quick that it was uninstalling the app and then it's asking me the same questions that I get whenever I uninstall an app why did I remove this unfortunately I don't have an option in here that says I'm just recording a demo don't take offense by this so we're just gonna say that I'd rather not say it's not in the list so there we go okay we're done now come back in here to our email and you can see here I've got my Google Checkout but you'll notice it's been updated it says my order has been cancelled just like that I'm done that money was temporarily taken out of my account and then put right back in I can do that anytime within 24 hours of buying the app and I'm good to go a couple caveats if I decide I want to download this app again I can do that but I'm no longer qualifying for a refund so I can't download it use it for a day uninstall it get a refund install it the next day run for it you can't do that kind of stuff and I can understand why but if you've got an app that you want to use and you're seeing all my personal information there so hey great if you've got an app that you really want to use but you're kind of hesitant about paying the money for it go ahead and do it the worst that you're out is just the time that it took to download it and that little amount of time where the money wasn't in your account anymore but you can put it right back in by uninstalling and refunding just as simple as that so any Android phone that has the stock Android Market 1.5 and up should have this capability so long as your carrier supports it and so long as the app developer has not unsupported that I don't know of any who have and I don't know why any would because it's really a no hassle way to say I like your app let me try it and in fact I do in fact I'm probably gonna go back here another few minutes off-camera and reload that calendar app because I think it looked really nice and I'd like to play with some skins on it but there you go download apps from the marketplace with confidence get your money back if you don't like them if they don't work another reason why Android is awesome so showing you how awesome the android market is i'm joe for pocketnow.com
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