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Is AT&T Misleading About HSPA+ on the Inspire 4G?

2011-02-06
hey guys it's Brad a minimun from pocketnow.com the htc inspire 4G can do 4G data speeds on AT&T so what sort of speeds can you expect in practice we've got the answer in this video let's get to it so there's something strange going on about the inspire 4G let's talk about unlock the screen here and things look a little bit different than the last video because we're running launcherpro instead of HTC Sense anyway that doesn't matter so if you remember in the unboxing we took the phone out and we ran a speedtest immediately and we were surprised to see that the results were bad the speeds were slow they were about one megabit per second down now on their website ATT says that their hspa+ network should be doing six megabits per second down remember that in practice ats 3g network will give you a 2 to 3 megabits per second down so we're talking about a two to three times increase in speed which is great you know that's that's a really fast data speed 6 megabits per second down so we ran the benchmark we got a slow speed despite seeing the h plus here at the top of the screen implying that we're on hspa+ and then also in the unboxing we went to about phone and to network and under network type it said hsdpa which is the older 3g standard that AT&T uses right now it says UMTS for some reason but when you're on an hspa+ network if you're truly on one it will reflect that here in the mobile network type so why why is it not reflecting that we're on hspa+ if there's an indicator well obviously the indicator is lying okay let's run a test and we'll explain what we're talking about here I know we're kind of being roundabout so here we are we are going to run the speed test and let's see what we get we're going to do this a couple of times okay there we go we're going to probably be at around 1.2 megabits per second down and according to the phone we have full bars and we're on hspa+ now that's pretty good 1.8 it's still not even close to the advertised six megabits per second down hey you know let's bring over the nexus one a tease 3g network and you know if you look at the indicator work on 3g we have full bars we're running on the same server let's see how they compare this is kind of interesting and confusing okay so we've got a ping of 170 milliseconds hear a ping of nearly a second over on the on the inspire 4G and we're getting data speeds that are almost two times faster on the 3g nexus one this is wild and i don't really understand it it's very confusing so we're going to run the test again just in case that was an anomaly now i should mention that h wow that's a this is an anomaly this is probably one of the first times i got speed to this fast ATT says that you're only going to get hspa+ speeds in areas of enhanced backhaul which means they have to upgrade their infrastructure to be able to support these faster data speeds and if there isn't the upgraded infrastructure in your area you're going to fall back to hsdpa but what's strange is that AT&T does not advertise where they have their enhanced back off so i'm not sure if it's in my area or if i go you know 30 miles the last 30 miles to the north there's really no way of knowing so we're going to let these benchmarks run a little bit more and again we're seeing that overall the nexus one running on the 3g network is getting faster data speeds then the inspire 4G running on the 4g network but obviously we know by now it's not on the 4g network this is bumped down to hsdpa and then the next question is why is this device which scores much faster in Quadrant getting a lower score than the nexus one anyway this isn't just an isolated occurrence I ran a lot of tests and as you can see anywhere you see this little icon that means it's a cellular test so we've got 1 point 3 2 point 0 was a pretty good run 1.1 this was an anomaly four-point-oh and I say it's an anomaly because we've got 59 up oh let's see 1.9 one point five six hundred four hundred that was over Wi-Fi don't look at that and so on and so forth so we're averaging about 1.1 to 1.8 megabits per second down on the inspire 4G over on the nexus one we get to three point 0 a lot so as you can see here's a three point two point six kind of slow 1.4 there to point 1 2.3 very strange that this is happening and by the way I've run the speed test on multiple applications that benchmark your internet connection speed so it's not just speedtest.net application so if we bounce over here we can go to extreme labs around the same speed test we're going to get similar results so it's understandable that 18d hasn't fully rolled out its hspa+ network that obviously takes some time but why are they misleading the customer by showing them an h+ at all times in the top part of the notification area this should drop down the 3g like right now because i'm obviously over 18 th 3g network getting 3g speeds of about 1.8 megabits per second it's very misleading people are going to buy this phone bring it home they're going to get these slow data speeds and wonder if there's something wrong with their phone it's just misleading we're going to try to get a statement from AT&T about this because this is just very confusing to the average customer and and one more area to and one more note we've talked to other reviewers that have this phone thinking that it may be an issue with just this unit and they're experiencing the same data speeds so this is an issue really with this indicator at the end of the day not being accurate and telling the truth anyhow let us know what you think about this situation it's kind of a little bit frustrating for us because we were expecting a 4g phone and we don't know where to go to get 4G speeds ATT doesn't make that no anyway please leave a comment let us know what you think and thanks for watching that's it for now
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