Gadgetory

what's going on number one time for a serious talk now if you follow me on Twitter you probably already know what I'm going to be talking about in this video I did want to highlight a few things though give you all some pointers for future PC shipments because I definitely learned my lesson this time I'm not I'm not gonna go after UPS I'm not gonna say that it was completely their fault I think that the way that I packed it wasn't the best I will admit that but we had an incident where the winter bill but you can check out the bill blog process and these videos here was destroyed upon being shipped to Vegas for CES 2018 so imma show some before and after clips throughout this video it won't be a very long one but do an elaborate a bit more on what I noticed with the package when it arrived in Vegas and some my suspicions I do want to talk about as well regarding how ups handled the package because it does look like things were tampered with it's not like they just open the box to inspect what was inside especially if it's being sent via air which I believe it was I think it was three-day air for UPS but they intentionally opened the PC and then proceeded to move around stuff in there like I had you know empty tubes I'd basically drained all the fluid there was a bit of fluid left that kind of sprayed once the tube but you know become detached from their fittings and what-have-you I that's not a big deal simple cleanup but there was much more than just a you know minor fluid spillage all over the components there were cracked tubes there were missing screws for the standoffs on the motherboard difficult for me to wrap my mind around how screw is managed to unscrew themselves in shipping okay especially when they're torqued on as tightly as possible without stripping the thing which is what I made sure that I did before I shipped it because look I'm gonna be honest and I think anyone else who works at UPS or FedEx or USPS any shipping company they're not gonna treat things with the utmost care okay they're just trying to get these packages as quickly as possible to their destinations and I think that the winter build really took just the blunt force of typical shipping company handling it just it looks like it was tampered with beyond belief and it was so destroyed when I found it in Vegas that I decided it was just a lost cause I literally told Kris I said take this back to LA with you tear the thing apart and just send back the components piece by piece because this is just it's just not salvageable so that's exactly what happened we showed up at Caesar's Palace and Chris would be quiet brought us upstairs that hey dude your PC is pretty messed up we need you to you know try to work your magic and see if you can salvage this thing of course though it was so bad you're seeing the pictures now that this thing was just scratched beyond belief it looks like someone took like a Phillips head screwdriver and just chewed through the paint I don't even know what in the case could have done this this was a custom painted GPU bracket and it was just completely shredded there were just fried screws at the back where it looked like somebody tried to I'm gonna remove a graphics card that wasn't in there thank God the graphics card wasn't in there because if it had been I think that that would have been stolen if it wasn't stolen and maybe it would have just been completely destroyed I don't know which one's worse can I claim either one probably not with a company like UPS so what I want you to take away from this little video if you want kind of a moral of this story be sure that you take pictures of the product you're shipping before you ship it and then have the party who receives the package also take pictures because then you'll have a before and after if you want to make a claim with ups then you'll have that proof without it you have no case at all also be sure to purchase insurance another funny story there's this whole shipping process and arrival it was just all bunch of bad luck because the PC was ready to go you know early to mid-december I shipped it to the address that be quieted had sent me because they they're you know they're coming from Taiwan so they have to pick it up basically in LA makes no sense to ship it just for to Taiwan and you know have them come back here with it it's just more money and it's a hassle so they shipped it to LA or I shipped it to them in LA and I didn't realize this at the time but the destination was actually the NCIX warehouse for HQ was not really the HQ but it's a big warehouse at NCIX used to run and of course now they are bankrupt so I don't know what exactly was going on in there it was a refused package it's what it ended up being like they sent the package back to me with maybe in two weeks to go before CES so that was already the first red flag we were really upset about that because I feel like the PC had already you know been gone been through enough right it hurt heap entered one entire shipping around I think it was shipped via UPS Ground which is probably a bit better for PC then shipping it via air because then you know they might find the need to open the package and see what it's inside before it jumps on a plane but the second time I ended up shipping it via air I'm pretty sure because it was three days shipping they didn't say it but I'm pretty sure three day has to be air from Florida to California anyway and that I think is when everything went far for South I think that's when the PC just got rekt I think that's when they opened it up and when I started tampering with everything because look some of these people have never seen anything like this before a full-on custom cooled PC you know I bet that looks pretty hot an x-ray now for those wondering how I package the case it's pretty rudimentary not gonna lie and that's why I can't really go after ups only here's was partly my fault as well I shipped the thing in the original case box along with the foam inserts there to keep things rather stable also used a bedsheet I stuff it inside the case to keep the tubes in place especially if they decided to come loose later they wouldn't scratch any of the components inside so when the build arrived at Caesar's Palace I noticed two things that made me extremely irate first off the bedsheet that I had stuffed inside the case was removed it was only sitting in the box between the case and you know the box itself so it had been removed that means that the left side panel had been taken off and they were doing something on the inside of the case I'm sure that there's you know they were probably some old folks in there who had never seen anything like this like well we need to check this out because it looks pretty suspicious we got random pipes running everywhere and bla bla bla bla bla okay that's the problem with stuff being sent via airplane second off there were some very very obvious things missing from the build when it arrived in Vegas there were screws that were missing that we're supposed to be you know objecting to the motherboard standoff so those were gone like all three of them on the right side there were screws on the back that were supposed to hold the graphics card in place that were just you know half assed back in there like that like somebody had just scrambled to get them back on before they were supposed to send it on the plane or whatever like they were in a rush and they were trying to remove stuff and they couldn't figure out what was missing like there was no graphics card and I thank God because I feel like that did that would have been wrecked straight up would have just been completely destroyed and that's easily $1000 that's a 1080 Ti in today's market but back to shipping in general I don't think that the way I packaged it ultimate - this this destruction of the PC I think that it was either dropped from five feet or higher or it was intentionally tampered with and just wasn't reset the way that I had it originally looked the bed sheet was gonna cushion everything even if you know the motherboard fell off the bed sheet was there it was stuffed with that thing and I figured it would at least protect the inside of the case on the outside of the case at least the phone was there but it was a pretty heavy build so the way I see it somebody probably tried to pick it up and it dropped and they probably heard something break in there and so they opened up to check on things and they're just like oh god let's just put this back in here and send it hope no one cares so I'm not gonna go after him you know I don't really think I have a case anyway I have no insurance I had insurance the first time I sent it that bad luck resulted in a recent and on my part I messed up when I didn't buy insurance the second time just because I guess I was too cheap so lesson learned there I won't say that Pelican cases are the you know end-all be-all only way to ship pcs because it you know the other guys I think was envious mods who's who had their PC ship to the be quiet Swede also had theirs destroyed and theirs was in a Pelican case much nicer packaging the mine and still it have done the same thing I think my odds would have been better if I'd packaged it that way but still you know I think shipping with ups was my mistake in the first place so I'm sorry you guys didn't see the the PC at CES I was so excited to show you guys and just kind of like you know check out this PC build here from which this channel science studio and just out I was I was seriously you know I was excited for it I was really proud of myself and putting that bill together in time for CES and it is no longer with us I'll be receiving the parts back soon maybe another white build in the future I just wanted to give you guys an update I hope that you're not angry at me for this I mean if anything is a learning experience for me I'm not gonna hide anything like that from you guys just don't make the same mistakes I did definitely don't ship your PC you know with a three or four day rush period even if you have the words fragile on the Box everywhere which I made sure it had you know that's not going to stop people from dropping your box and or opening it and tampering with what is inside that's all I have for this video stay tuned for some legit science content on the channel this is science studio thanks for learning