Gadgetory

so they were back there with it for like 10 minutes like literally 10 freakin minutes and he comes back and he's like yeah dude I got good news and bad news like good news is yeah does everything powers all in bad news is it's your graphics car you're gonna have to get a new graphics bar of course there's hydro x-series custom water cooling suite is fitted with everything you need to build something like this start with a configurator plan your loop and choose from stylish water blocks to clean fittings copper rads to durable coolants you know what actually can we cut back to no not that one yeah this one yes yes let's just let's all stare at this for a second Wow I've got one of these kits on hand and I cannot wait to build with it you can find it all from Coursera via the link below this might look like an ordinary gaming PC and that's because it is there's nothing wrong with it we use it every day in fact this is the machine that my brother uses quite a bit so what we're going to do is take this to Best Buy particularly the each squad and have them diagnose it now if there's nothing wrong with it what are they gonna diagnose we're going to do a little something to this to make it not work anymore and the point of this is to see if they have the knowledge and the skill set to be able to properly troubleshoot a build like this now we're not gonna do anything super crazy to it all I'm going to do is unplug a single cable now it would be super obvious to unplug something on this side in fact they'd probably think it was a joke and like we were trying to mess with them I want to give you guys an informed decision about whether or not you should fix this yourself send it to somebody else maybe you just don't have a time of day to troubleshoot your own PC so you're considering bringing it in to somebody who should you bring it into that's what this video will seek to answer is Geek Squad a viable option for you especially when the problem has a super simple solution so what we're going to do is not unplug anything on this side because again that's too obvious I'm swinging around here I know you're not gonna go see this we'll give you a second shot here in a second I'm going to unplug a single cable that connects on the power supply side to the PCI supplemental power on the ethics car now I do have to turn the power supply over to effectively do this because the VGA power cables on the power supply are sitting right in front of the right side panel so we wanted to be further tucked back we want them to have to actually thoroughly troubleshoot this rig in order to figure out what is wrong with it my suspicion is that they are going to assume it's the graphics card itself and not a power supply cable now we're gonna tuck it back in and I'm gonna show you what Geek Squad is going to see when they power on this PC I believe is going to happen is you will just see a black screen if PC will turn on but you will not get a picture on your monitor and this is going to I suspect leave them to assume that it's a graphic card issue and the cool thing is we'll be able to see what they say our problem is but we'll know in the back of our heads what the actual problem is because we created it okay so just to recap this is what happens when you turn on the PC before we take it to the Geek Squad it looks like it turns on all the lights are lighting up and even the fans are spinning hard drive spinning you see we're plugged into the monitor but nothing no post in fact yeah dr. D bug disappeared as well so there's there's literally no indication that anything is wrong at all and the only thing we've done is unplugged the Supplemental eight pin power connector on the power supply side that's all let's take it there and see if they can figure out what we did to it all right guys so I just went picked up this PC here on Craigslist for some reason as you can see I can't pick up a picture I have no idea what's going on so my only source right now since I have no idea what I'm doing is to go to Geek Squad and see if they can save me a couple dollars all right so we're at our local Best Buy sorry about the trash audio I'm using my mobile phone here Kyle's got the PC and it's just been kind of sitting in his lap the whole time I'm not worried about the air anyway what's your story wait pretend I'm the Geek Squad yeah what are you gonna say hi so I picked this bad boy up here off Greg list you know I was looking for a decent PC around eight nine hundred bucks looking to mine some Bitcoin with it but you know I took it home after paying the dude tried to plug it in got no picture got nothing don't know what's going on so I said it just trashing it trying to reach out to go I'm just gonna take it to Geek Squad see if they can do something for so okay make sure you emphasize that it powers on and everything lights up but you got no picture to your monitor powers on everything lights up no picture okay I tried reaching out to the guy Craigslist couldn't find them wouldn't answer his phone so probably knew something is wrong with it yeah so here we go so at this point we had to get creative because Florida wiretapping laws prevented us from straight-up walking in there and filming and secrecy this is a two-party consent state after all and we're on private property this isn't like a public part or something like that so to illustrate what went on inside Best Buy between Kyle and the Geek Squad rep I put together a discount animation next time we'll make sure to do this in a state where one party consent exists anyway here we go what's up man so I just picked it up on Craigslist I plugged it in there sound the light comes on but no picture I don't know what's wrong did you plug your monitor into your card here mm-hmm yeah I even watched youtube videos make sure I was connecting everything correctly but still no picture okay let me see if I can take it in the back here and see what I can find well I've got good news and bad news ah the good news is the rest of your computer works fine bad news is it's bad graphics card I took out the graphics card and plugged it up with onboard and it's running just fine so how much would it be to replace a graphics card well do you know where you got it from now I just reached out to him on Craigslist and of course he won't return my calls anymore that ms our card may still be under warranty there's a serial number you can reference and they may replace the card if it's relatively new but this one here isn't working anymore well I'm gonna make a tag for this there's no charge just helps me keep track of work I've done on my end by the way are you related to Greg no I get asked that a lot apparently he's some youtuber or something okay well look man you're free to go honestly your best bet is to try and contact MSI and see if they can RNA that card with the serial number and that in a nutshell is what happened we really wish we could have filmed inside but we don't want to be sued twice that was so sad I think it over so I gave up mine and then the first thing he asked us are you related to Corrections like brown I was like velvet I was like a lot of people always ask me that and he was like oh yeah man went to school then I was like apparently something like youtuber or something so they were back there with it for like ten minutes like literally ten freakin minutes and he comes back and he's like yeah dude I got good news and bad news like good news is yeah it does everything powers on bad news is it's your graphics car you gonna have to get a new graphics card so they didn't even I guess try to take anything out there take the back piece off they just try to plug it in plug in the monitor and they call it a day right yeah did they try to charge you no hit when they took it back and looked at he was like it wasn't his free to just look at yourself okay well at least I didn't charge you for it thankfully so to recap then this is what Best Buy essentially told Kyle they said that the rest of the computer was good the rest of the computer worked they know that because they plug the HDMI cable into the motherboards HDMI out which means they were running off of integrated graphics and the system posted fine the graphics card on the other hand was not outputting a signal and they very quickly diagnosed the issue as a dead card it wasn't a dead graphics card it was a perfectly fine card in fact it lit up the fans even turned you just weren't getting picture sometimes you can have dead cards that look like that but a lot of the time if it's getting power and it seems like it should be working there's probably something very simple just like dumb simple to to address and in this case it was dumb simple it was a plug to power cable except it wasn't obvious for them it wasn't unplugged on my graphics card side it was unplugging the power supply side so what do I think of Geek Squad well just based off with this one attempt I've never taken anything into Geek Squad before I wouldn't recommend that you take anything into Geek Squad especially if you built your own PC you probably know it better than they do because every PC - it don't extend is different you know maybe different cases different okay for the most part they're gonna be the same but I don't know I'm trying to give them the benefit of the doubt I don't want to outright roasty each one and they didn't charge Kyle anything that's a good a good takeaway from this is that like if they can't figure out what it is or if they figure out what it is and it's a very simple you know diagnosis then they probably won't charge you at least they didn't for Kyle and that's that's nice I would have been pretty upset if they had charges 250 bucks or a hundred bucks to just tell us that our graphics card is dead that we needed to buy another one for 400 bucks that wouldn't have been pretty but ultimately this comes back to attention to detail and DIY if you are more familiar with your PC than someone else's chances are you can diagnose it better than they can and if they're seeing a dozen or so pcs a day and they're used to simple solutions they're probably not gonna look for things that aren't just blatantly obvious to them which is why I chose to unplug the PCIe cable and the power supply said because it was tucked away underneath the basement you would have had to have removed the power supply or pulled it out to notice that the cable was detached that's all they had to do they didn't do it because either they wanted to rush and move on to somebody else or they just they didn't know how to thoroughly troubleshoot the more you know the better off you'll be and that's why we make videos like these in this channel that's why other tech tubers make videos like these it's because we are trying to help you guys first off make informed purchase decisions but also we're trying to save you money okay and and if it's a simple issue and you've just taken two or three minutes to troubleshoot you probably would have noticed that it was a simple solution not always the case I mean the grandmas skirt could have been dead and if it was dead then they would have diagnosed it correctly but in this case it wasn't so again I just keep going back to the idea that like they're they're telling him to buy a new card like when you when you tell them it's a TED graphics card that's like that's not an easy purchase for a lot of people to swallow that's 2 300 bucks typically if not more if we had thrown a 22 TI and there 8 is told us to buy another 1200 dollar graphics card that's an entire system in and of itself so I don't know I will say kudos to Kyle Kyle did a great job that's my younger brother for those who don't know he also filmed all of our footage at Computex this year that's a big thanks to him you guys can check out his channel I linked it down below if you're just a shows vlogs and stuff like that so if you want to know what goes on behind the scenes with him someone related to me you can check that out you can also check out our second channel which is where I just kind of sit in front of the camera and talk about day-to-day life my personal stuff if you guys want to know more about me and now you can watch that channel it's very small but it is fun it's fun to just sit in front of the camera and ramble for a few minutes thanks for watching stay tuned for part two of this I didn't mention this before but we're going to take that PC that Geek Squad misdiagnosed to a small mom-and-pop shop that specializes in computer repair cell phone repair things of that sort we're gonna see if they can figure out what is wrong with the system it's gonna be the exact same issues before Kyle's gonna stick to the same story and yeah we'll see how it goes thanks for watching everyone gonna thumbs up if you thought it was cool but there is a subscribe button you know what to do all the good stuff I will catch you in the next one this is science video thanks for