Gadgetory

like and apparently other people have solved this issue by calling up customer support so why can't I solve this issue from calling up customer support so recently I bought battlefield 5 and I was using it to test our differences between a Zeon of rise in CPU and at 99 hundred K and during the final phase of the testing because we tested it first with an RT X 27 and then I was doing some follow-up testing for another video with a gtx 980ti and during that the games would just not load anymore and I was like this is really weird because I also had battlefield 1 installed at the same time and upon loading up battlefield 5 and loading up battlefield 1 these games would just disappear and I was like damn this is really weird because it came off the back of testing out games on Steam and also battlenet which worked absolutely fine and so I decided to contact customer support because I started doing some research and apparently there was a EA lockout on Origin accounts where if you've used too many different hardware configurations you would essentially be locked out of your account for 24 hours and then upon contacting origins customer chat support I was then greeted with a person who was honestly the worst customer service representative I've dealt with in my life and from there it even gets worse so what happened when we connected to customer chat I knew exactly what I needed to do coming into this whole ordeal and what happened after this was really weird because I was actually capturing gameplay for the videos making so it just had happened to be that I was capturing this actual chat conversation when we went into it and it just shows how bad this customer service is when you receive someone who a gives you wrong directions on what to do and B doesn't even listen to the customer I straightaway went into this and I told him look I'm benchmarking I'm changing my hardware constantly and I think my account has been locked out here's an article on the exact same problem and they've said to contact you guys the customer support to help fix this and what happened after this I just got someone who's just so ignorant they were telling me no you've got to try delete your Documents folder and they pointed me to literally the wrong folder I'm sitting here scratching my head I'm like okay there is no My Documents folder in Windows 10 it's just documents and after that I found the battlefield one in battlefield 5 folders two folders deleted them both and then they like restart your PC so I was like okay look whatever like I know this isn't the problem that I did it because I was hoping in turn that they would then try and check my account and get it back online so I restarted my PC got disconnected from the customer chat and then I went back in and it was weird because at first it was like chats not available then it magically popped up again and so I clicked on chat to another live customer service representative and after this I got someone apparently with a different name but it was really weird during this conversation they really suggested something that was so outlandish that made me believe it was the previous customer service representative they basically told me to just reinstall my whole system without even giving me like and this is the thing if I was someone who is maybe new to PC gaming or new to pcs I maybe might take this advice and go do just that and maybe lose some important files or something like that it was such bad advice for when you're having a problem with the video game and you've said that other platforms and other video games have worked and all you've done is change some system memory in between that one changeover and the person's then giving me some other really bad expire advice it was just some of the worst advice they're saying all the Registry's corrupt something's wrong on your PC and I said no like I've been doing this for years and years troubleshooting some of the worst problems on PC this is not my PC this is your problem on your end and so he just basically kept being ignorant to the fact that there is no lockout there is no this doesn't exist this problem and he said the problems all on my end and he basically I said can you please just check on your end if there's some kind of problem with my account and so he says oh there is no problem and then after that he says I'll please try reinstalling everything so what we did we just said okay well we'll try this please hold the line and so we copied the game to the NASS and then copied it over to uses computer and we're doing all this while we're telling him just please wait and he said yep take your time and so while he's telling us to take our time he just says to us oh you're afk and then quickly disconnects the chat again and I just facepalm so hard because when we just finished about five minutes later copying the game over and then installing it on useless PC when we logged in it gave us this proper error message that said yep your PC has had too many hardware configuration changes we can't let you login and so on my PC it would just simply try to load the game and then just disappear and so when this error message popped up we got it on video and then we sort of just said okay we've got enough content here to make the first video so we ended up shooting the first video and editing and doing all that now we're coming back here to the next day and the problem of course still exists because it's 24 hour lockout and so I decided to contact the Australian division at EA and we basically told them the problem and I said look I've been you know the articles there's numerous articles on the internet that says please contact your customer support to get help and I'll give credit to the last person on the line I did record some conversation footage he was pretty good he actually told me okay yes this problem does exist with origin accounts and the only thing we can do is let you wait 24 hours and I'm thinking to myself okay this is really bad because I've paid for a game that I can't use and I'm trying to do content for my viewers who really appreciate and love these videos and it just got to the stage where it was so frustrating that they couldn't do anything yet people on the internet have reported that something can be done so even though the person was honest the third time which was the phone call it just made me upset that it was sort of like it was like okay let's just get rid of this guy and maybe move on to the next customer and so I got really frustrated with that I asked to speak maybe if there was someone with more authority that could unlock my account please do so but it just got to that stage where I was like no okay we'll just move on to a completely new project and we just wait for this 24 hour lockout to reset and so now here we are with the conclusion of EA's customer service support is just absolutely horrendous like I've heard stories of it in the past but this is the first time I've actually had to deal with it firsthand and it is just beyond bad you've got guys on the live chat giving you the worst advice possible on how to fix your problems and not only that they're not even telling you where to properly go like the proper places you can go and then the next advice you're getting is to reinstall your whole PC I've never ever heard someone give someone that advice that's as if someone's talking out of spite and it's like this is your work you shouldn't try to be spiteful what towards me because I know exactly what my problem is and I know how to go I want someone to know how to fix it and I mean the buck doesn't stop there either when I read up some of the other problems people are having where some people are testing for instance hyper-threading versus hyper-threading turned off if they do that enough times it'll actually lock their system and it's not even to do with it physical hardware change is to do with an actual intended registry change in Windows on just basically a hardware configuration so if even if you have the same hardware you can reset your computer five different times and try to login to your games and as long as those technically that configuration is different then you can get locked out of playing your own games which you pay good money for and this is the biggest crux of the whole situation people are paying ridiculously good money for these games you're getting digital copies like back in the day you have to sell a CD a manual a box and then go through retail channels nowadays you just got a key which is being distributed online so there's even more profit than there's ever been a video games yet the customer service has got to the worst it's ever been in history so origin if you're out there please fix your customer service because in my case I'm okay with PCs I've had a lot of experience dealing with them before but for people who are new to PC and want to get into it and have some of these issues and have some of these problems it really just stacks up to me being yet another story of EA and origin having absolutely horrible customer support anyway guys I hope you enjoyed today's video if you did then be sure to hit that like button and let us know in the comments section below have you had any problems with this platform or any other platforms for that metal love reading your thoughts and opinions as always and I'll catch you in another tech video very soon and also yeah my account I think it's still locked out I'm actually gonna check right now because I want to get back to making more content and it these over now bye castles are reaching for I assure to you if you want to I can send you a link where you can see that all you have to do is just yeah you can simply send me the link so man sherbet dislike I mean last I mean you're you're okay like you're honest thank you for that but last night I talked to two different guys on chat and they were dishonest can it really really got to me because there one guy told me to reinstall my whole PC wipe everything and reinstall battlefield when that wasn't the problem so I mean I don't know man like it's just it's been one of the worst customer service experiences I've ever had I mean you've been pretty nice and been honest and I appreciate that but the other two people before that basically told me I was an idiot so yes I mean it's just it's one of those things that's frustrating me because I'm wasting time like I'm wasting time that's what I'm doing right now it's just a waste of time anyway yeah you can send us the link you can send us the link but I'm just telling you now and I'm extremely disappointed and like it's it's really frustrating so you know it's yeah it's one of those things which is really frustrating so anyway there's no point wasting any more time I just want to know when I first got the message or when on there okay you