Gadgetory

what's up everyone jon rettinger from technobuffalo here flows you that have been followed me for a while you may remember that about a year ago I ready to some problems with dell's customer service while trying to return the 24 inch monitor a long story short I ordered the wrong one in the next day and tried to return it I ran into a decent amount of issues with Dell which I documented in the video that I called appropriately enough dear dell well that I think I've got a lot of play and caught the attention of some del senior executives of who I spoke to and sort of recounted my experience I figured that if it happened to me and I had a voice like that could speak for you guys should maybe happen to you as well so del promised me that they were going to make changes to customer service and really the first change that I saw was a creation of a few Twitter accounts from dell customer service rep so you can talk to directly and get your issues resolved sort of the next phase of that improvement of customer service adele is starting something called a consumer advisory panel it's a day-long event it's Dells headquarters in Austin where they sit down with the media bloggers and consumers and talk about some of the issues that are facing Dell and i was invited to attend so actually this wednesday morning very early Adele was going to fly me out to Austin for the consumer advisory panel I'm going to talk to Ellen sir tell them what happened and what I think they can do to improve so like for you guys sort of give your experiences that you've had a with Dell and made messages that i can bring with me to dallas consumer advisory panels we can make for a much better consumer experience up for all of us i'm hoping we might get a chance to see some of those new product line and hopefully they'll let me videotape and i can share with you guys as well i'm looking forward to sort of being a i guess a consumer advocate and i've had a lot of problems but companies the past I've had no voice and the fact that sort of you and this media has given me a voice go to go voice these concerns i guess is really a blessing and I want to try and fight for everyone so if you have problems you have concerns or anything you want me to address again leave them down below and me know what you think and I'll be sure to do a ton of videos sort of recapping the experience here whether than I think it was worth while they're not worth while you guys know me I will be very honest both good or bad so I'm really kind of curious how it's going to go anyway that's all I wanted to share with you guys and I will see you in the next video bye bye