Gadgetory

that's a lot of iPhones on the table and there's a good reason for it I woke up this morning to an email saying Lou I need your help big-time and I was like what could this possibly be about this one seems significant I'm ready to make you aware of a huge issue with the new iPhone 10's max when the phone is idle in asleep it will not recognize the Lightning jack and therefore will not charge the phone it is only after you wake the device up that it recognizes the cable is plugged in I'm trying to reach someone on a bigger platform to make this issue known to Apple so they can at least let customers know that they are aware of it now this email came along with a link to the discussions Apple calm that's apples official forums where there are many many messages of people experiencing this same issue and when I saw this I'm like I have to investigate what's he talking about I've been using the iPhone 10's Max and I didn't notice anything but I've been using it exclusively with wireless charging so I was like oh man this could be a big problem are people really unable to charge their new smartphones are we on the verge of some kind of charge date situation so I got all the iPhone 10s and 10's maxes that we have in the studio to figure out how widespread this issue actually is I've also got an iPhone 10 here running iOS 12 to see if it's strictly related to the operating system this issue that people are supposedly having I'll give you a quick breakdown on the complaint as it stands some say that when the lightning cable is plugged in to an idle iPhone an iPhone just sitting on a table it will not charge others are saying that if you tap on the phone and wake it up after the insertion of the lightning cable then it will begin to charge others are having an even worse issue where just won't recognize the cable they have to flip it over and even waking the device up with the lightning cable inserted will not create an effective charge this is some crazy stuff I haven't seen something exactly like this definitely not on an iPhone launch that I'm aware of I noticed that there were a cup of individuals in fact many requests for someone like me to make a video on this because up until now it appears that Apple doesn't really have an official response in some cases it looks like they have replaced devices but then those new devices have exhibited the same issue so responding to those people on a platform like this should bring light to it and hopefully some sort of a software fix if possible to address this sooner than later first things first let's put all of these iPhones into their locked state in the top corner here I have an iPhone 10 that is of course to compare what usually happens or should happen when you plug in an iPhone to the wall outlet now we have standard power here straight from the wall to this extension cord followed by this power brick this is the one that ships in the box with the iPhone 10s and 10's max and this is the lightning cable that is also in there that said we have tested this issue with third-party bricks third party cables as well as Apple's own 29 watt more powerful charge brick the issue is not anywhere here regarding the charger or the cable itself so here we go iPhone 10 regular iPhone 10 we've all seen this we're used to it this is what you would expect to happen when you plug in an iPhone boom pops up right away you're aware you're confident that your device is charging you can go to sleep now you'll be fine now if I come down here to the iPhone 10 s this is the first in our group now the reason we have so many phones because we want to see the behavior of each one to maybe get an idea of how widespread this issue actually is so this is the first iPhone 10 s I'll plug it in starts to charge right away that's what you would hope to see ok cool how about the next one the 10s max no charge it should pop up of course if it was charging it even makes a tone and you see the icon to indicate now what about if I tap on this one it starts to charge so there's something to do with the sleep mode or the idle mode that for some reason is blocking the charge current from coming through or at least the battery from receiving the charge this is the most common version of this issue that I've seen this is the exact issue that's affecting people because they're just plugging it in going to sleep and waking up it was never charging the entire time this is another issue that's happening when plugged in look at this it refuses to wake up I've noticed this happening also so sometimes it will effectively get to charge but the entire phone will freeze and this will just be in some weird state for a while now plug it back in another 10 s max no charge what if I tap it boom starts to charge right away as soon as it jumps out of sleep the charge can take place let's keep it moving next one up another 10 s max that one charges immediately for some reason who knows why let's move down to the next one no charge another 10 s max with the issue let's see if we can get a 10s to behave like these maxes where it's actually not taking a charge upon insertion of the cable okay this device right here no charge what if I pick it up starts to charge very bizarre it appears it's not isolated to 10s maxes let's try this next one instant charge next one no charge that's another regular 10s not charging what if I tap it then it starts to charge this is so weird there are some people that have stated that it won't start a charge later on it will look like it's charging temporarily or say that it's charging then it'll stop and it won't kick back in some people are saying they have the issue to the extent that they'll have to reinsert the cable or flip the cable around to actually get an effective charge ok this 10's max has been asleep for a bit let's plug it in even though I'm holding it still not alive I tap it still not charging so this one has actually exhibited the worst problems of the bunch and I think if you have a phone like this one this is a nightmare you're now plugged in the phone's awake and it's still not charging show them that it's plugged in jack plugged in is it a software problem is it a hardware problem my gut is telling me a software I sure hope it's software you can read up on this it appears that Apple does not have an official response as of now and a lot of you guys out in the audience you're like Lou why do you keep coming at us with these various smartphone issues what what are you doing bringing this stuff to light there's a lot of Apple fans out there this is in no way condemning the entire device that's not the goal here the fact is there are real humans experiencing this issue who spent their money good money to get these devices and they're not behaving in the way that those people expected the ability to recharge your phone confidently I mean that's like step one that is a key ingredient to your smartphone experience and if these people aren't getting a response or a refund or some kind of solution many of them who got a replacement they continue to experience the same thing then it's up to platforms like this one people like us to escalate the situation so that it gets a better response eight devices on the table and they're all exhibiting some form of the issue some worse than others this 10s max here is the worst of the bunch where it usually exhibits a no charge situation followed by no charge even after waking it up if you are an owner of one of these devices the new tennis or tennis max do this test yourself see if your device is charging in a weird way if so hopefully this comments section can act as an update a conversation about what's happening maybe there are workarounds that you found leave those comments down below look this is my job I gotta call this stuff out you got to hold these companies accountable ultimately customers you guys that's who I answer to you nominated me for this position I'm not gonna help them sweep it under the rug you guys need solutions if you're experiencing this issue that's why the original email was sent that's why the threads are out there hopefully this can elevate the situation and we can find a solution you nominated me for the job so that's what I'm gonna do